プルマン クチン ホテル (Pullman Kuching Hotel)

Dear Nurliyana, Thank you for your detailed and wonderful feedback. We are thrilled to hear that you had a fantastic stay and enjoyed our spacious rooms, thoughtfully designed bathrooms, and stunning Waterfront views. Your kind words about our friendly and helpful team, as well as the breakfast offerings, are truly appreciated. We also thank you for noting the bathroom floor and temporary elevator renovation, as your comments help us enhance the guest experience. We look forward to welcoming you back to Pullman Kuching for another memorable stay. Warm regards, Pullman Kuching

Dear Ahmad, Thank you for sharing your feedback following your stay at Pullman Kuching. We are delighted to hear that you enjoyed the warm welcome from our team, the comfort of your upgraded suite, and the variety at breakfast. We sincerely apologize for the parking inconvenience, the unfulfilled room request, and the breakfast experience you encountered. Please be assured that food hygiene and service standards are taken very seriously, and your comments have been shared with our team for immediate attention. We truly value your feedback and look forward to welcoming you back to enjoy our refreshed facilities and the elevated experience we continually strive to offer. Warm regards, Pullman Kuching

Dear Angelina, Thank you for your kind and encouraging feedback. We are delighted to hear that you had an enjoyable stay with us despite the ongoing renovations. It is wonderful to know that you appreciated the complimentary breakfast and that our team’s friendliness and professionalism made a positive difference throughout your visit. We are also glad the cleanliness and comfort of your room provided you with a relaxing retreat after your day. Your understanding and patience during this transition mean a lot to us, and we cannot wait to welcome you back once our enhancements are complete for an even better experience. Warm regards, Pullman Kuching

Dear Siti, Thank you so much for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, spaciousness, and design of your room, as well as the beautiful view that contributed to a peaceful and relaxing experience. We sincerely apologize for the inconvenience caused by the ongoing renovations during your stay. We understand that navigating multiple lifts and level changes was less than ideal, and we appreciate your patience as we work to enhance our facilities for future guests. Additionally, we regret any frustration caused by the parking fees, we will certainly take your feedback into consideration as we review our guest services. Despite these challenges, we are truly grateful for your kind words and are so pleased to hear that you would choose to stay with us again and recommend our hotel. We look forward to welcoming you back in the future once our renovation is completed. Yours sincerely, Pullman Kuchi

Dear Philip, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that you enjoyed our convenient location, scenic views, spacious and comfortable room, breakfast experience, as well as our lobby design and swimming pool facilities. It is also wonderful to hear your kind recognition of our friendly team members throughout your stay. At the same time, we appreciate your feedback regarding the parking information upon arrival and the condition of the television in the room. Please accept our apologies for any inconvenience caused, and rest assured that your comments have been shared with the relevant teams for further review and improvement as part of our ongoing enhancement efforts. Your overall positive impression means a lot to us, and we are glad you had an enjoyable holiday experience. We truly look forward to welcoming you back again for an even more seamless stay in the future. Yours sincerely, Pullman Kuc

Dear Su, Thank you for taking the time to share such detailed feedback. We are truly delighted to know that Mr. Eustance made your stay extra special by recognising your girlfriend’s birthday and arranging a room upgrade with a wonderful view. It is gratifying to hear that you enjoyed the cleanliness and comfort of the room, the quality of the bed, and the smooth check-in and check-out experience. Your kind words about our team’s professionalism and hospitality, especially Eustance, will certainly be shared with the team as a great source of motivation. An 11/10 rating and your recommendation to friends and family mean a great deal to us. We look forward to welcoming you back again soon for another memorable stay at Pullman Kuching. Warm regards, Pullman Kuching

Dear Ramprasad, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching

Dear Seen, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the service, breakfast, location, and the comfort of your room, especially the bed. Your kind words about our team are truly appreciated. We also value your feedback regarding the elevators and parking arrangements. While the hotel shares elevator access with The Hills mall and parking is managed by the mall, we appreciate your suggestions and will continue to explore ways to enhance convenience for our guests. However, the hotel offers flat rate parking of RM5 per entry and RM10 per overnight. Validation can be done at our reception, lobby level. Once again, thank you for staying with us. We look forward to welcoming you back to Pullman Kuching for another enjoyable stay. Yours sincerely, Pullman Kuching

Dear Gamini, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. Kindly allow us to thank you on behalf of Ms Shamantha and her team for the kind words. However, your feedback on the sockets and soap dispenser is well noted. We sincerely apologise for any inconveniences caused during your stay with us. Once again, thank you for staying with us. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching

Dear Donna, Thank you so much for taking the time to share your wonderful feedback about your stay at Pullman Hotel. We are absolutely delighted to hear that you had such a positive experience, despite our ongoing renovations. It is truly rewarding to know that our team’s hospitality stood out to you and that our go-green initiatives resonated with your values. Your kind words about their attentiveness and dedication mean the world to us. We will be sure to share your compliments with the entire team, as motivation like this inspires us to keep striving for excellence. Once again, thank you for staying with us and we hope to have the opportunity of welcoming you back in the near future. Warm regards, Pullman Kuching

Dear KIT, Thank you for taking the time to share such detailed feedback with us. We sincerely apologize for the disruption caused by the renovation noise, especially beyond the scheduled hours. We understand how frustrating this must have been and regret that it affected your rest. We are also very sorry for the inconvenience with housekeeping. Your comments have been shared with our team to ensure that cleaning requests are better managed and carried out more reliably in the future. While we are glad to know you found our staff friendly and your room comfortable, we deeply regret the shortcomings that made your stay less enjoyable. Please rest assured that your feedback is invaluable and will help us improve both our communication and service. We truly appreciate your patience and understanding during this period of transition, and we hope to have the chance to welcome you back once the renovations are complete for a more seamless and restful experience. Yours sincerely, Pullman

Dear Azlina, Thank you for sharing your lovely experience with us. We are delighted to hear that you enjoyed your upgraded room, especially the spacious layout and large bathtub, as well as the variety offered at breakfast. It is truly rewarding to know that our team across all departments, from reception to housekeeping and the restaurant, made your stay professional, welcoming, and memorable. We look forward to welcoming you back again soon. Warm regards, Pullman Kuching

Dear nurul, Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay at Pullman Kuching, and that our team made your anniversary extra special. We will certainly pass on your kind words to Mr. Sunardi Song and Ms. Ozy. It is great to know their efforts, from the complimentary cake to the room decoration, made such a positive impact on your stay. We look forward to welcoming you and your family back in the future for another memorable vacation! Thank you. Warm regards, Pullman Kuching

Dear Dato, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching

Dear Dato, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching

Dear Tiara, Thank you for your kind feedback. We are delighted to hear that our team was helpful and courteous, and that you enjoyed the spacious, clean room with its spectacular view. We sincerely apologize for any inconvenience caused by the temporary closure of the gym and swimming pool due to renovations, and we appreciate your understanding. We look forward to welcoming you back to Pullman Kuching for an even more enjoyable stay in the future. Yours sincerely, Pullman Kuching

Dear Farhana, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Pullman Kuching. Our team takes great pride in providing warm hospitality, and your kind feedback is truly rewarding. We hope to have the pleasure of welcoming you back again soon for another memorable stay in Kuching. Warm regards, Pullman Kuching

Dear Seng, Thank you for sharing your feedback and for choosing Pullman Kuching for your stay. We are pleased to know that you generally enjoyed your time with us and appreciated the cleanliness of the room. We sincerely apologise for the daytime noise and the WiFi connectivity issue you experienced. Your comments are well noted and will be shared with our team for improvement. We truly appreciate your understanding as we work through our renovation to enhance guest comfort and facilities, and we hope to welcome you back to a refreshed Pullman Kuching soon. Yours sincerely, Pullman Kuching

Dear Abby, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Pullman Kuching

Dear Fatin, Thank you for sharing your experience with us. We are delighted to know that you enjoyed our facilities, spacious and comfortable room, as well as our breakfast offerings and the helpfulness of our team. We sincerely regret the oversight during your departure regarding luggage assistance, and please be assured that your feedback has been shared with the team to ensure better attentiveness moving forward. We truly appreciate your kind words and are pleased to know that overall, your stay with us was a satisfying one. We look forward to welcoming you back for an even more seamless experience. Yours sincerely, Pullman Kuching