ホテル マヤ クアラルンプール シティ センター (Hotel Maya Kuala Lumpur City Centre)

Dear Muhsin, Thank you for taking the time to share your feedback with us. We’re pleased to know that you appreciated our convenient location and the spaciousness of the room. We sincerely regret the concerns you encountered regarding the odour, bedding condition, and the shower drainage. These are not reflective of our standards, and your comments have been shared with the relevant teams for immediate review and corrective action. We also take note of your observation regarding the surrounding environment. The adjacent cemetery has been part of the area for many years prior to the hotel’s development, and as a city-centre property, the surrounding outlook may vary depending on room location. We appreciate your understanding on this matter. Thank you for bringing these matters to our attention. Your feedback is valuable as we continue to improve the overall guest experience. Warm regards Belle Stephen Marketing Communications Executive

Dear Firz, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. Regarding the few issues you have mentioned to us, please be reminded that we are constantly upgrading to elevate experiences. perhaps it would be wise to bring your own earplugs too. Once again, thank you for your kind compliments regarding the aspects you have felt satisfied with! We hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer

Dear Basil, Thank you for taking the time to share such detailed and balanced feedback following your recent stay at Hotel Maya Kuala Lumpur. We're delighted to hear that you enjoyed our central location, the variety and quality of our breakfast, the cleanliness of your room, and the overall housekeeping standards. It’s also great to know our bathroom amenities met your expectations. We appreciate your honest comments about the areas where we can improve. Please accept our apologies for the inconsistency in service during check-in — your experience has been shared with our Front Office team for further review and improvement. We also acknowledge your remarks regarding the in-room TV, refrigerator, and plug point placement. Please know that we are progressively upgrading our room amenities in phases, and your suggestions will be taken into account as we move forward. Thank you once again for your recommendation. We look forward to welcoming you back for an even better experience on

Dear Nadia, Thank you for taking the time to share such a thorough review of your stay with us. While we are pleased to hear that you appreciated our service, location, and breakfast, we are truly sorry that the overall cleanliness and upkeep of our facilities did not meet your expectations. We sincerely apologise for the condition of your room, including the curtains, bedding, shower glass, and coffee/tea area, as well as the oversight by our housekeeping team. Cleanliness is one of our highest priorities, and your comments have been immediately highlighted to our Housekeeping leadership team to ensure more rigorous checks before guest arrivals. We also regret to hear about the maintenance of our swimming pool and have raised this with our Engineering and Recreation teams for closer supervision and better standards moving forward. Your feedback is invaluable to us as we continue to improve both our facilities and services. We hope to have the opportunity to welcome you back in the

Dear Valued Guest, Thank you for sharing your experience following your recent stay with us. We are glad to know that you found the cleanliness and condition of the bathroom satisfactory, and we appreciate your balanced feedback on the overall stay. We sincerely apologise for the discomfort caused by the view of the construction site and the condition of the blinds. While room views are subject to availability, we always strive to accommodate requests wherever possible to make our guests’ stay more pleasant. Please be assured that our rooms and facilities are gradually undergoing maintenance and upgrades to improve comfort and enhance the guest experience. Feedback like yours helps us prioritise these efforts, and we are grateful for your input. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur