ザ マゲラン ステラ リゾート (The Magellan Sutera Resort)

Dear Joy, Thank you for taking the time to share such a detailed review of your recent stay with us. We are delighted to know that you and your family enjoyed our beautiful location, spacious rooms, and the variety of offerings at our breakfast and dinner buffets. It is also wonderful to hear your kind words for our housekeeping team, culinary staff, and service team members such as Bridgit and Esther & your compliments will certainly be shared with them. We truly appreciate your constructive feedback on areas that can be improved. Please rest assured that the safety and security of our guests are our top priorities. We have a dedicated security team on duty 24 hours a day, and your comments regarding the incident at the escalator have been noted and shared with our Security Manager for further attention and preventive measures. With regard to your comment about the lifeguards, we understand how this may have been perceived. Our lifeguards are trained to remain vigilant and observan

Dear Sahira, Thank you for taking the time to share such a detailed review following your recent stay with us. We are delighted to know that you had a pleasant and comfortable stay, appreciated our spacious lobby, welcoming team, and the convenience of our location. It’s also heartening to hear that you enjoyed the resort’s scenery and the ease of parking facilities. We truly value your constructive feedback regarding the temperature in the lobby, bathroom amenities, and the breakfast variety. Please rest assured that your observations have been shared with our management team for review as we continuously work on improving our guest experience. In fact, we are in the midst of ongoing initiatives to refresh our rooms and facilities to meet the expectations of today’s travellers. We’re glad that despite your initial impressions, you grew to enjoy the room and the resort. Your honest feedback helps us identify areas where we can improve, and we are committed to ensuring that future s

Dear Jingbo, Thank you so much for taking the time to write us this wonderful review! We are extremely happy to know that our team, especially Alex had made a positive impression during your stay. We will surely pass on your compliments to them. We are glad that you enjoyed your stay with us and that you found our facilities and services to be your satisfaction. We are dedicated to providing our guests with a memorable experience and your feedback is invaluable in helping us achieve that goal. Thank you for choosing our hotel and we certainly look forward to welcoming you back again.

Dear Alicia, We are delighted to hear that you had a very pleasant stay and appreciated our early check-in, friendly staff, beautiful sea view, and excellent service from our team across various departments. It is wonderful to know that you found our facilities well-maintained and enjoyed the breakfast selection during your stay. We also appreciate your constructive feedback. While your review was not fully completed, it seems there may have been concerns regarding certain aspects of the room. If there were any areas that did not meet your expectations, we would love to hear more so we can take the necessary steps to improve. Your insights are invaluable in helping us enhance the guest experience. Please do not hesitate to reach out to us directly should you wish to share further details. We truly appreciate your support and look forward to welcoming you back for an even better experience in the future.

Dear Puja, We’re absolutely delighted to hear that your experience with us was nothing short of exceptional. It’s wonderful to know that you enjoyed the stunning sea views from your Deluxe Sea View King room—sunsets over the water truly are one of our most treasured features. We’re also glad you found the room comfortable and well-suited for relaxation after a day full of activities. Your kind mention of our facilities, from the Olympic-sized lap pool to the water slides at the Sutera Harbour Marina & Country Club, is deeply appreciated. It’s great to hear you were able to enjoy a mix of leisure and convenience, including in-room dining and island-hopping excursions. Our team takes great pride in offering a range of experiences to suit every guest, and we’re thrilled to know we met your expectations. We also appreciate your helpful tip for future guests about booking directly through our website or reservations team for access to special offers—thank you for sharing that.