ザ グランド ルアンパバーン、アフィリエイテッド バイ メリア (The Grand Luang Prabang, Affiliated by Meliá)

Dear Valued Guest, Thank you for choosing to stay at The Grand Luang Prabang. We appreciate you taking the time to share your experience on Agoda. It is wonderful to hear that you enjoyed the unique heritage of our property. We take great pride in preserving the atmosphere of the former princely residence to provide that "manor" feel, and we are thrilled that breakfast by the Mekong River was a highlight of your stay. We are also glad the shuttle service made your trips to the old town center seamless and convenient. However, we sincerely apologize for the mechanical noise you experienced in your room. We understand how important a peaceful environment is for a restful vacation. Please rest assured that our engineering team has been notified to investigate and address the source of this sound to ensure it does not affect future stays. We value your feedback as it helps us maintain the high standards of the Meliá brand. We hope to have the pleasure of welcoming you back for a perfectly

Dear Teresita, Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed your stay with us at The Grand Luang Prabang Affiliated by Meliá. It is fantastic to know that our pool and restaurant exceeded your expectations and that the shuttle service provided a convenient link to the charm of town. We are especially proud of our team, and I will be sure to share your kind words with Lee; he will be thrilled to know he made such a positive impact on your visit. We truly appreciate your feedback and look forward to welcoming you back to our riverside sanctuary in the future. Warm regards, The Management Team The Grand Luang Prabang Affiliated by Meliá

Dear Valued Guest, Thank you for sharing such a thoughtful reflection on your stay with us. We are truly pleased that you found the property to be a peaceful “hidden paradise” in Luang Prabang, offering a sense of calm and escape that aligns so well with the timeless spirit of the city along the Mekong River. At the same time, we sincerely appreciate your constructive observations regarding service attentiveness and the condition of some in-room facilities. We are sorry that these aspects did not fully meet your expectations, and we understand how important both warm hospitality and well-maintained surroundings are in creating a truly seamless luxury experience. Your feedback is valuable and has been shared with our management team, as we are continuously working on enhancing both service consistency and ongoing refurbishment efforts across the property. Maintaining the charm of our historic setting while elevating comfort is a priority for us moving forward. We are grateful for yo