NH ベネチア サンタ ルチア (NH Venezia Santa Lucia)

Dear Misaki Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you were satisfied with the cleanliness and the service provided by our staff. We apologise that the view from your room did not meet your expectations. We shall continue to do our utmost to ensure that your future stays are comfortable and enjoyable. We look forward to welcoming you back. Yours faithfully, Marta De Benedetti Resident manager NH Venezia Santa Lucia

Dear WOOJIN, Thank you for sharing your kind feedback. We are delighted that our location suited your plans and that you found the surrounding area convenient and lively. It is wonderful to hear that our front desk team made a welcoming impression and that your room and bedding met your expectations. We are also pleased that getting around was manageable despite the rain. We appreciate your recommendation and look forward to the pleasure of welcoming you again soon. Best regards, Giulia Campana Front Office Manager NH Venezia Santa Lucia

Dear YUMI, Thank you very much for staying with us and for sharing your heart-warming feedback. We were delighted to hear that you enjoyed the views from your room and the atmosphere in the mornings and evenings. We hope that your stay in a room overlooking the canal or in a corner room has become a cherished memory of your trip. We are also honoured that you enjoyed the ham, cheese and coffee at breakfast. We would like to thank you for sharing this amusing anecdote with us, including the story about the toaster. Our entire team is committed to ensuring that your next visit is once again filled with relaxation and new discoveries. We look forward to welcoming you back. We look forward to seeing you again, Giulia Campana Front Office Manager NH Venezia Santa Lucia

존경하는 고객님, 최근 저희 호텔에서의 체류에 대한 즐거운 후기를 읽게 되어 기쁘게 생각합니다. 저희 프론트 데스크 직원들에 대한 따뜻한 말씀, 객실과 욕실의 청결함, 그리고 1층 로비의 분위기에 대한 칭찬에 진심으로 감사드립니다. 저희는 고객님께서 저희 대기 공간을 편안하고 친근하게 느끼셨으며, 편안한 휴식 공간으로 활용하셨다는 소식을 듣고 기쁘게 생각합니다. 물 버스 정류장 근처에 위치한 저희 숙소가 고객님의 숙박에 편리함을 더해 드렸다는 소식을 듣고 기쁘게 생각합니다. 레모네이드와 달콤한 젤리 간식을 즐겨주셔서 정말 기쁩니다. 귀하의 소중한 피드백에 진심으로 감사드립니다. 다시 한 번 즐거운 경험을 위해 귀하를 환영할 수 있기를 희망합니다. Giulia Campana Front Office Manager NH Venezia Santa Lucia

Dear Young, Thank you for sharing such thoughtful feedback about your stay with your mother. We are delighted that our location and nearby transport options contributed to a seamless and enjoyable visit. We are sorry to hear that the water pressure did not meet your expectations, particularly at night. Providing a comfortable and reliable experience is central to our standards. We appreciate your recommendation and would be pleased to welcome you again for another effortless stay. Best regards, Marta De Benedetti Resident Manager NH Venezia Santa Lucia