ウォーターマーク ホテル アンド スパ バリ (Watermark Hotel and Spa Bali)

Dear Naomi, Warm greetings from Watermark Hotel & SPA Jimbaran, Bali. Thank you for returning to stay with us and for taking the time to share such a detailed and honest review. We truly appreciate your loyalty and are grateful for your kind words regarding our rooms, location, facilities, and the service from most of our team members. First and foremost, please accept our sincere apologies for the unpleasant and embarrassing experience you encountered during check-in. What you described does not reflect our service standards, especially in terms of tone, discretion, and respect toward our guests. Your feedback has been taken very seriously and will be addressed internally for proper evaluation, guidance, and retraining, as hospitality with empathy is at the heart of Watermark. We are glad to know that you still found our Suite and Superior rooms comfortable and competitively priced, and that our overall facilities continue to meet your expectations. Your note regarding maintenance

Dear Veny, Thank you for your great review! We're so happy to hear you enjoyed your stay with us at Watermark Hotel Bali. We aim to go beyond expectations, and your feedback encourages us to keep raising the bar. We also have something exciting to share—don’t miss our traditional Balinese Dance show, held at 8 PM every Tuesday, Thursday, and Saturday. This vibrant cultural performance will continue through December 2025. Hope to see you again soon for another unforgettable stay! Best regards, Watermark Hotel Bali Management

Dear Herlien, Thank you for your great review! We're so happy to hear you enjoyed your stay with us at Watermark Hotel Bali. We aim to go beyond expectations, and your feedback encourages us to keep raising the bar. We also have something exciting to share—don’t miss our traditional Balinese Dance show, held at 8 PM every Tuesday, Thursday, and Saturday. This vibrant cultural performance will continue through December 2025. Other than that, through August we'll have yoga, canang making, and cokctail party. Hope to see you again soon for another unforgettable stay! Best regards, Watermark Hotel Bali Management

Dear 有希子, Thank you for your great review! We're so happy to hear you enjoyed your stay with us at Watermark Hotel Bali. We aim to go beyond expectations, and your feedback encourages us to keep raising the bar. We also have something exciting to share—don’t miss our traditional Balinese Dance show, held at 8 PM every Tuesday, Thursday, and Saturday. This vibrant cultural performance will continue through December 2025. Other than that, through August we'll have yoga, canang making, and cokctail party. Hope to see you again soon for another unforgettable stay! Best regards, Watermark Hotel Bali Management

Dear Vinay, Warm greetings from Watermark Hotel & SPA Jimbaran, Bali. Thank you very much for your wonderful and thoughtful review. We are truly delighted to know that you and your partner enjoyed a fantastic stay with us—from the spacious and comfortable rooms, excellent cleanliness, to the relaxing atmosphere that made your time together special. Your kind words about our team mean a great deal to us. Creating warm, sincere service is at the heart of what we do, and we’re happy it made a positive impression. We’re also pleased that you enjoyed our dining experience, as well as the overall maintenance and organization of the hotel. Watermark Hotel & SPA is designed to offer comfort, convenience, and tranquility, especially for couples and travelers seeking a relaxing stay close to the airport and Jimbaran area. Thank you for recommending us—we truly appreciate it. We look forward to welcoming you back for another memorable stay in Bali. Warm regards, Watermark Hotel & SPA Jimbar

Dear Herlien, Thank you for your great review! We're so happy to hear you enjoyed your stay with us at Watermark Hotel Bali. We aim to go beyond expectations, and your feedback encourages us to keep raising the bar. We also have something exciting to share—don’t miss our traditional Balinese Dance show, held at 8 PM every Tuesday, Thursday, and Saturday. This vibrant cultural performance will continue through December 2025. Other than that, through August we'll have yoga, canang making, and cokctail party. Hope to see you again soon for another unforgettable stay! Best regards, Watermark Hotel Bali Management

Dear Vidhi, Thank you for your kind words. We’re so pleased to know you had a pleasant stay at Watermark Hotel Bali. As part of your future visits, we invite you to enjoy our Balinese Dance performance, held at 20:00–20:30 on Tuesdays, Thursdays, and Saturdays, available through December 2025. We hope to welcome you back again soon. Warm regards, Watermark Hotel Bali Management

Dear Mary, Warm greetings from Watermark Hotel & SPA Jimbaran, Bali Thank you very much for sharing your experience with us, and first of all, please accept our sincere apologies for the discomfort you experienced during your stay. While we are truly pleased to know that you enjoyed the honeymoon towel decoration, the spacious room with our signature super king bed, and the breakfast options, including our Japanese à la carte selection, we are deeply concerned to learn about the issue you mentioned. This is certainly not the experience we want any guest to have, especially on such a special occasion as a honeymoon. Your feedback regarding cleanliness and bedding has been taken very seriously and has been shared with our housekeeping and management teams for immediate review and corrective action. We genuinely appreciate your honesty and your kind intention to return despite this experience. It means a great deal to us, and we are committed to ensuring a much more comfortable and fl

Dear SOH, Thank you for the review. To hear that you have a pleasant experience at Watermark Hotel Bali is great for us. We always do our best to give an even better stay experience. We'd love to inform you that we'll have Balinese Dance show on 20.00-20.30 local time every Tuesday, Thursday, and Saturday until December 2025. Alongside it we'll have other weekly activities & events such as cocktail party, canang making, and yoga through August 2025. We'll be glad to have you again with us. Have a nice day. Watermark Hotel Bali Management

Dear Hermanto, Thank you so much for your kind review. We're thrilled to hear you had a pleasant experience at Watermark Hotel Bali. Your satisfaction is our greatest reward, and we’re committed to making every stay even more memorable. We’re excited to share that we now feature a traditional Balinese Dance performance every Tuesday, Thursday, and Saturday from 20:00 to 20:30 local time until December 2025! We'll also have other weekly activities & events such as cocktail party, canang making, and yoga through August 2025. We look forward to welcoming you back soon. Warm regards, Watermark Hotel Bali Management

Dear Nicole, Warm greetings from Watermark Hotel & Spa Jimbaran, Bali. Thank you very much for your thoughtful review and for choosing to stay with us before your red-eye flight. We’re delighted to know that our convenient location and complimentary airport shuttle made your transit smooth and stress-free. Being just around 10–15 minutes from Ngurah Rai International Airport is indeed one of the reasons many guests select us as their preferred transit hotel. We are also pleased that you found our room spacious, comfortable, and accommodating. Your feedback regarding the bathroom condition is sincerely appreciated and has been shared with our team for continuous improvement, as we are committed to enhancing our facilities. It’s wonderful that you enjoyed the nearby local culinary spots as well — being located right across from one of Jimbaran’s famous Babi Guling restaurants and close to seafood dining areas makes it easy for guests to explore authentic Indonesian flavors. Thank yo

Dear Verda, Thank you for the review. To hear that you have a pleasant experience at Watermark Hotel Bali is great for us. We always do our best to give an even better stay experience. We'll be glad to have you again with us. Have a nice day. Watermark Hotel Bali Management

Dear Sony, We're glad to have a perfect score from you. To give a good stay experience what we aspire to do as a passionate hotelier team. Should your travels bring you back to Watermark Hotel, we'd love to welcome you again for another relaxing stay. Warm regards, Agung Arke / Asst Digital Marketing Manager

Dear Christine, Warm greetings from Watermark Hotel & Spa Jimbaran, Bali. Thank you very much for your beautiful and detailed review. We are truly delighted to know that you had such a memorable stay with us, especially enjoying the sunset views at SENSES Rooftop Bar, the peaceful atmosphere of your room, and the overall comfort of our spacious accommodations. It is also wonderful to hear that you enjoyed our Japanese dining experience, as well as the warm interaction with our team and the live acoustic performances that added a special touch to your evenings. Your kind words mean a lot to us and will be shared with our team. At the same time, we sincerely appreciate your feedback regarding the balcony seating and bed setup. Your comments are valuable and will be considered as part of our continuous efforts to enhance guest comfort and experience. Watermark Hotel & Spa Jimbaran is designed to offer a relaxing and complete stay experience, with spacious rooms, rooftop dining, spa f

Dear Fitria, Warm greetings from Watermark Hotel & Spa Jimbaran, Bali. Thank you very much for taking the time to share your detailed feedback with us. We are pleased to know that you enjoyed our convenient location close to the airport, as well as the spacious rooms and relaxing pool facilities during your stay. Being located only about 10–15 minutes from Ngurah Rai International Airport makes our hotel a comfortable choice for guests stopping over or enjoying a short stay in Jimbaran. At the same time, we sincerely apologize for the inconvenience you experienced with the bathroom facilities. Your comments regarding the hot water and bidet condition have been shared with our maintenance and housekeeping teams for immediate attention, as maintaining cleanliness and proper functionality is very important to us. We truly appreciate your understanding and are glad our team was able to assist you promptly. Thank you once again for staying with us and for your valuable feedback. We hope

Dear Ferdinandus, Warm greetings from Watermark Hotel & SPA Jimbaran, Bali Thank you for your wonderful review and kind recommendation. We are delighted to hear that you enjoyed the spacious room with a relaxing balcony, our two swimming pool options including the rooftop pool, as well as the warm and attentive service from our team. It’s also a pleasure to know that our strategic location added comfort to your stay. Your appreciation truly motivates us to keep delivering thoughtful experiences for every guest. We look forward to welcoming you back to Watermark Hotel & SPA Jimbaran for another relaxing stay in the future. Warm regards, Watermark Hotel & SPA Jimbaran Management

Dear Ryan, Warm greetings from Watermark Hotel & Spa Jimbaran, Bali. Thank you very much for your wonderful and detailed review. We are truly delighted to hear that your stay exceeded expectations and that you found great value in your experience with us. It is especially pleasing to know that you enjoyed the spacious room, in-room amenities such as the sofa and bathtub, as well as the fast and stable internet connection. We are also glad that you were able to relax and enjoy your stay comfortably. We appreciate your honest note regarding the breakfast, and your feedback has been shared with our team as part of our continuous effort to enhance our dining experience. At Watermark Hotel & Spa Jimbaran, we strive to provide a “luxury feel at a budget-friendly rate,” with spacious accommodations, complete facilities, and a strategic location just 10–15 minutes from Ngurah Rai International Airport and close to Jimbaran Beach. Thank you once again for your kind feedback. We truly look

Dear Dharma, Thank you for your great review! We're so happy to hear you enjoyed your stay with us at Watermark Hotel Bali. We aim to go beyond expectations, and your feedback encourages us to keep raising the bar. We also have something exciting to share—don’t miss our traditional Balinese Dance show, held at 8 PM every Tuesday, Thursday, and Saturday. This vibrant cultural performance will continue through December 2025. Hope to see you again soon for another unforgettable stay! Best regards, Watermark Hotel Bali Management

Dear Annabel, Warm greetings from Watermark Hotel & SPA Jimbaran, Bali. Thank you for sharing your experience with us. We’re pleased to hear that you found our hotel to be a great value for a pre-departure stay and enjoyed the convenience of our complimentary airport transfer, beach shuttle, and the warm service from our team. We truly appreciate your honest feedback regarding the bathroom layout. Please accept our sincere apologies for the discomfort this caused during your stay. Your comments are well noted and will be shared with our management and engineering team as part of our ongoing improvements to guest comfort and privacy. We’re glad you still found the room comfortable and our staff helpful, and we hope to have the opportunity to welcome you again, perhaps in one of our room types with a more enclosed bathroom layout for a more comfortable stay. Warm regards, Watermark Hotel & SPA Jimbaran Management

Dear Ananda, We're glad to have a review from you. Providing a relaxing experience for our guests is always a top priority. All input is considered seriously, and yours has been discussed with our internal team. As a passionate hospitality team, we aspire to give you an even better experience should you come to stay with us again at Watermark Hotel Bali in the future. Have a nice day, Watermark Hotel Bali Management