ラマヤナ スイーツ&リゾート (Ramayana Suites & Resort)

Dear Valued Guests, Warm Greetings from Ramayana. Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay. We are truly pleased to know that you enjoyed many aspects of your experience, especially our pool facilities, quiet common areas, comfortable bedding, effective air conditioning, and the warm service provided by our team. Your kind recognition means a great deal to us. At the same time, we sincerely appreciate your constructive feedback. We apologize for the inconvenience caused by the background music selection and the temporary building works during your stay, which we understand may have affected the relaxing atmosphere. Your comments have been shared with our management team as we continuously evaluate guest comfort and ambiance. We are also sorry to hear about the challenges you experienced with the bathroom size, shower pressure, and the toilet odor. While we are glad our team was able to respond promptly, please

Dear Mr/s. Zuchrizal, Thank you so much for your wonderful review and for sharing such a detailed and heartfelt experience of your stay with us. We’re absolutely delighted to hear that you and your son had a memorable and enjoyable visit. It’s lovely to know that the blend of our modern design and authentic Balinese touches like the frangipanis, water fountains, limestones, and wooden accents created the ambiance you were looking for. We’re also pleased that our team was able to welcome you comfortably at the Suite Lounge while your Lumbung Suite was being prepared, and that you enjoyed the lush tropical pathway to your suite. It warms our hearts to know your son loved the atmosphere, especially the playful squirrels – they’re part of the charm here. Thank you for highlighting the thoughtful in-room amenities like the microwave, induction stove, and jet shower — we're glad they added to your comfort and convenience. We truly appreciate your kind words and look forward to welcoming

Dear Mr. Ah, Warmest Greeting from Ramayana Suites and Resort Thank you very much for sharing such a detailed review of your recent stay with us. We are delighted to hear that you enjoyed our central location, facilities, spacious and clean rooms, swimming pool, and breakfast offerings. It is also wonderful to know that our teams enthusiasm and professionalism made a positive impression on your stay. At the same time, we sincerely apologize for the disappointment you experienced regarding the Spa voucher. This is certainly not the experience we want for our valued guests. We will be reviewing this matter with our Spa and Front Office teams to ensure that our offers are communicated clearly and honored consistently in the future. We greatly appreciate your support in choosing our in-house Spa service, and your feedback will help us improve. We truly hope to have the opportunity to welcome you and your partner back for an even better experience. Warm regards, Ramayana Suites and Res

Dear Mr. Daniel, Warmest Greeting from Ramayana Suites and Resort Thank you very much for your continued loyalty and for taking the time to share your detailed feedback. We are pleased to know that you generally enjoy your stays with us and that our team has consistently provided exceptional service. We are truly sorry to hear about your discomfort with the mattress in the Honeymoon Suite. Your comfort is extremely important to us, and we sincerely apologize that we fell short on this occasion. Please rest assured that we have shared your comments with our management and housekeeping teams for immediate review. We will also assess the condition of the mattress and take corrective action to ensure it meets the standard of comfort you rightfully expect. We genuinely appreciate your constructive feedback, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. War

Dear Mr David, Warmest Greeting from Ramayana Suites and Resort.... Thank you for taking the time to share your experience. We are glad that you have enjoyed your stay with us especially with our rooms, location and our main pool. We are sorry to hear about your disappointing experience with our breakfast. We have taken note of your feedback and are addressing this with our team to ensure that it is resolved promptly. We hope to have the opportunity to welcome you back and provide a better experience soon. Warm regards Ramayana Suites and Resort