T24 レジデンシー ムンバイ インターナショナル エアポート ホテル (T24 Residency Mumbai International Airport Hotel)

Dear Neil, Warm greetings from T24 Residency, Mumbai! Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you had such a pleasant stay and that our team made you feel welcome from the moment you arrived. It's wonderful to know that you found the room clean, quiet, and well-equipped and that the Wi-Fi met your needs. We’re also glad you enjoyed our convenient location and nearby cafes. Your recommendation truly means a lot to us, we hope to welcome you back soon for another exceptional stay. If there’s anything we can do to make your next visit even better, please feel free to let us know. Warm regards, Rahul Sangle, Assistant Front Office Manager

Dear Mahesh, Warm greetings from T24 Residency, Mumbai! Thank you for taking the time to share your feedback! We’re delighted to hear that you found value in your stay, appreciated our convenient location near Terminal 2, clean rooms, and the great service provided by our staff. Your kind words mean a lot to us and will be shared with the entire team. We also sincerely acknowledge your concern regarding the external food delivery process. Due to security protocols and guest privacy policies, we currently restrict delivery riders from entering the premises. However, we understand that this can be inconvenient especially during bad weather and we’re actively reviewing how we can make this process more guest-friendly without compromising safety. We hope to welcome you back soon for another exceptional stay. If there’s anything we can do to make your next visit even better, please feel free to let us know. Warm regards, Rahul Sangle Assistant Front Office Manager

Dear Ms. Anoushka Warm greetings from T24 Residency, Mumbai! Thank you for your detailed and balanced feedback. We’re very pleased to hear that you found the room and bed to be super clean — cleanliness is one of our top priorities, and your appreciation truly means a lot to our team. We also sincerely acknowledge your comments regarding the building’s age, sound insulation, bathroom condition, and pricing. Your observations are valid, and we understand how these factors can influence overall comfort and value perception. Please be assured that we are continuously working on maintenance upgrades and improvements to enhance our guests’ experience. Your constructive feedback helps us identify areas where we can do better, and we genuinely appreciate you taking the time to share it. We hope to have the opportunity to welcome you again and provide an even more comfortable stay next time. Warm regards, Jignesh Sony Duty Manager

Dear Syed, Warm greetings from T24 Residency, Mumbai! Thank you for sharing your feedback and for rating your stay as "Very Good." We're pleased to know that you found the rooms clean and the beds well-prepared, and that our team’s cooperative attitude added to your overall comfort. We also appreciate your constructive observations. While we’re glad the breakfast spread met your expectations, we acknowledge your comments regarding the terrace floor’s appearance and the need for it to feel more inviting. We agree that the dining ambiance plays an important role in the guest experience, and your feedback has been shared with the relevant team for consideration in our ongoing improvements. Regarding baggage and laptop storage, we sincerely apologize for the inconvenience caused. Your concerns are valid, and we understand how important secure storage is, especially for valuable items. We will revisit our policies to see how we can better support guests in this regard moving forward. We

Dear Mr. Sumesh Warm Greetings from T24 Residency, Mumbai!! Thank you for sharing such detailed feedback. I am truly sorry that our team's behavior made you feel unwelcome and uncomfortable. What you described—from the lack of help at arrival to the "forced" assistance at departure—is not the standard of hospitality we aim to provide. We are also reviewing our guest visitation policies to ensure they are handled with more empathy and common sense in the future. I have shared your comments with our Front Office and Security heads to ensure more consistent and professional conduct moving forward. We hope you might give us another chance to provide the genuine hospitality you deserve. Warm regards, Jignesh Sony Duty Manager

Dear Khushal, Warm greetings from T24 Residency, Mumbai! Thank you for taking the time to share your detailed feedback with us. While we’re truly disappointed to learn that your experience did not meet expectations, we appreciate you bringing these issues to our attention. First and foremost, we sincerely apologize for the inconvenience you faced during your stay. We regret that the condition of the room and amenities did not reflect the standards we strive to maintain. Cleanliness and comfort are top priorities for us, and we’re truly sorry if we fell short in delivering that experience. We also understand your concerns regarding the breakfast variety, and we take your comments seriously. Our culinary team is actively working on enhancing both the variety and quality of offerings, and your feedback will play a valuable role in that improvement. Regarding the charges for cutlery, we understand how this may have come across as unexpected and inconvenient. We will be reviewing this po

Dear Jyoti, Greetings from T24 Residency, Mumbai!! We're thrilled to hear about your delightful experience at T24 Residency. Thank you for taking the time to share your positive feedback. Situated in the vibrant Andheri East neighbourhood, our hotel strives to provide a convenient and comfortable stay for both business and leisure travellers alike. We're glad that our proximity to the airport and major business hubs suited your needs, and we appreciate your recognition of our accessibility to shopping centres and local attractions. Our dedicated staff takes pride in delivering exceptional service, and it's wonderful to hear that they were friendly, attentive, and accommodating throughout your stay. We're delighted that you found the check-in process seamless and that our room service was prompt. Your kind words regarding our team's professionalism and hospitality mean a lot to us. With warm regards, Arvind Mishra. Duty Manager.

Dear Jane, Warm greetings from T24 Residency, Mumbai! Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our room service and appreciated the cleaning, water, and Netflix assistance we provided. We strive to ensure that our guests have a pleasant and comfortable stay, and it's great to know that we met those expectations. We apologize for any inconvenience caused by the access card situation. We understand how important convenience is, and your comments will be taken into consideration as we evaluate our current policies to improve the guest experience in the future. Regarding the extra charge for plates, we appreciate your input, and we will review our communication and policies to ensure transparency for our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Warm regards, Rahul Sangle Assistant Front Office Manager

Dear Siddhant, Warm greetings from T24 Residency, Mumbai! Thank you so much for taking the time to share your kind and thoughtful review! We’re thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our ultimate goal, and we’re delighted that we could meet and exceed your expectations. We are pleased to hear that you enjoyed our hospitality and found your stay to be satisfactory. We hope to welcome you back soon for another exceptional stay. If there’s anything we can do to make your next visit even better, please feel free to let us know. Warm regards, Rahul Sangle Assistant Front Office Manager

Dear Sirjit, With hospitality from T24 Residency, Mumbai!! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed a comfortable stay and appreciated our warm customer service, cozy bed, and clean, spacious room. It’s wonderful to know you had a delicious breakfast and found the location convenient for your travels. We’re looking forward to welcoming you back for another fantastic stay in the future! Warm regards, Rahul Sangle. Assistant Front Office Manager

Dear Mr. Hussain Warm greetings from T24 Residency, Mumbai! Thank you for sharing your feedback. We’re glad to hear that your check-in was smooth and that you found the room clean. However, we sincerely apologize for the smoke smell and the delay in addressing it. Your experience does not reflect the high standards we aim to provide. We also understand that the lack of a window can make the room less comfortable, and we appreciate you bringing this to our attention. Please be assured that we are reviewing our room ventilation and service response times to prevent similar issues in the future. Your comments are very valuable in helping us improve our guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay next time. Warm regards, Jignesh Sony Duty Manager

Dear Subrato, Greetings from T24 Residency Mumbai!! Thank you for taking the time to share your experience and choosing to stay with us and bringing to our attention the issues you have encountered during your stay. The booking has been done from the Online Travel agent platform basically it’s a third-party booking the rates are going to be different. In this scenario, you can treat the OTA booking voucher as an Invoice copy. While we are happy to hear that you had an overall pleasant experience highlighting the services and facilities that met your expectations. We note with concern that some of our services were not to your satisfaction. We assure you the necessary steps have been taken to improve some of the issues highlighted by you. We thank you for your feedback, as that helps us to refine our services further. We sincerely hope that we will have the opportunity to serve you again. With warm regards, Arvind Mishra. Duty Manager.

Dear Sian, Warm greetings from T24 Residency, Mumbai! Thank you for sharing your feedback with us! We're glad to hear you enjoyed the breakfast and the roof terrace bar. We truly appreciate your honest comments about the pool and the overall condition of the hotel. Your observations are important, and we will certainly work on improving those areas, especially ensuring the pool is kept clean. We’re also happy the location was convenient for your flights, and we hope it made your travel experience smoother. Thanks again for staying with us, and we look forward to welcoming you back soon! Warm regards, Rahul Sangle Assistant Front Office Manager