メルキュール パリ オペラ ガルニエ オテル アンド スパ (Mercure Paris Opera Garnier Hotel and Spa)

Dear Guest, Thank you very much for sharing your detailed feedback following your recent stay with us! We are delighted to know that you appreciated our prime location, just steps away from the wonderful shopping opportunities at Printemps and Galeries Lafayette. Being in the heart of Paris is indeed one of our greatest assets, and we are pleased it contributed positively to your visit. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. While our rooms are designed to be functional and comfortable, particularly in a central Parisian setting where space can be limited. We understand your comments regarding the overall ambiance and perceived level of premium touches. Your observations about the furnishings and finishes are valuable, and we will certainly take them into consideration as we continue to evaluate ways to enhance the guest experience. We do appreciate your kind note about the attentiveness of our service, as our t

Dear Paweena, Thank you for your kind review and your excellent rating of 96/100 following your stay at the Mercure Paris Opéra Garnier Hotel & Spa. We’re delighted that you enjoyed our prime location, which makes exploring Paris so convenient, whether visiting major attractions or venturing further out. Your positive remarks about the cleanliness and coziness of the room are much appreciated, and we’re pleased to hear that you found it welcoming despite its Parisian size. It’s always rewarding to know that our hotel meets the needs of travelers looking for convenience, comfort, and value. We would be thrilled to welcome you back on your next visit to Paris! Warm regards, Mathilde – Reception

Asami様, 細かくご丁寧なご感想をありがとうございます！私たちの施設でのご滞在をお楽しみいただけたとのことで、大変嬉しく思います。 スタッフの笑顔と温かいおもてなしが、より快適な体験につながったと伺い、とても光栄です。😊 私たちは質の高いサービスの提供に力を入れており、その点についてのお言葉を頂戴し、心より感謝申し上げます。 お部屋についても、清潔さやレイアウトがご期待に沿えたこと、そして少しコンパクトな空間ながら快適にお過ごしいただけたことを嬉しく思います。限られたスペースでもお客様に最大限ご満足いただけるよう努めております。 また、朝食についてもご満足いただけて何よりです。パリのように食の質が重要な街で、一日の始まりにふさわしい新鮮で多彩なメニューをご用意できるよう、常に努力しております。🍞🥐 最後に、またパリにお越しの際にはぜひお会いできることを楽しみにしております。どうぞまたのお越しを心よりお待ちしております！🌟 改めまして、貴重なご意見をありがとうございました。 またお会いできる日を楽しみにしております！ ローラ - レセプション

Dear Mr. Andres, Thank you for taking the time to share your feedback following your stay at Mercure Paris Opéra Garnier Hôtel & Spa. We’re delighted to hear that you enjoyed our central location and that you found the breakfast to be excellent, even if compact. It’s also great to know the room was comfortable overall, despite the mattress being a bit firm. Your comments are truly appreciated and will help us continue to improve the experience we offer our guests. We’d be very happy to welcome you back on your next visit to Paris! Warm regards, Laura - Front Desk

Dear Mr Yasuko ! We would like to thank you for taking the time to share the experience of your recent stay at Mercure Opera Garnier Hotel & Spa. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Unfortunately, we don't have any clothes except bathrobe and slipper. And these are just in the Privilege Room ! Thank you again for choosing our hotel and we look forward to welcoming you back soon. Best regards, The Front Desk - Léandre

We would like to thank you for taking the time to share the experience of your recent stay at Mercure Opera Garnier Hotel & Spa. With guest satisfaction as our primary objective, we are glad to know that you had a great stay in our hotel as you enjoyed our location, facilities and mostly our friendly staff. We understand your frustration with the city tax; however, we’d like to clarify that the city tax is mandated by the city of Paris, and as a hotel, we’re required to collect it on their behalf. We hope this doesn’t deter you from returning in the future, as there’s so much more to experience in this beautiful city. We’d be happy to welcome you back anytime! Safe travels and thank you again for your feedback!

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our breakfast and the friendliness of our staff — your kind words will be shared with the team. We're sorry to learn that certain aspects of your stay did not meet your expectations. We understand that the room size may have felt limited, and we acknowledge your comments regarding the bathroom. Please rest assured that we will look into the shower issue and the condition of the woodwork to ensure improvements are made. We hope to have the chance to welcome you again in the future, perhaps in a larger room category, for a more comfortable experience. Warm regards, Philippine - Front Office manager

Dear Mr. Martin, Thank you for sharing your experience with us. We’re very happy to hear that you slept well and enjoyed the comfort of the bed, the quiet atmosphere, and our location near the Opera. We’re sorry if the reception service did not feel as attentive as it should have during your stay. Our team members do use computers to manage check-ins, reservations, and guest requests, but we regret if this gave the impression that guests were not the priority. Your feedback is important and has been shared with the team to ensure we remain fully focused on providing warm and attentive service. We hope to have the opportunity to welcome you again and offer an improved experience. Best regards, Chau - Front Desk

Tomoaki 様 この度は Mercure Paris Opéra Garnier Hotel & Spa にご滞在いただき、誠にありがとうございます。また、お褒めの言葉を賜り、大変嬉しく存じます。 私たちはお客様に快適にお過ごしいただけるよう、常に最善を尽くしております。今後ともご満足いただけるサービスを提供できるよう努めてまいります。 またのご利用をスタッフ一同、心よりお待ち申し上げております。 Mathilde - フロントデスク

この度はご宿泊いただき、また嬉しいコメントをお寄せいただき誠にありがとうございます。 立地や周辺環境についてご満足いただけたとのこと、大変光栄に存じます。おっしゃる通り、当ホテルはとも言える便利なロケーションにあり、ショッピングや観光にも大変適しております。 また、スタッフの対応や朝食についてもお褒めの言葉をいただき、重ねて御礼申し上げます。今後も快適にお過ごしいただけるよう、サービスの向上に努めてまいります。 またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。 ローラ - フロントデスク

Dear Mr. and Mrs. Soyeon, Thank you for taking the time to share your valuable feedback about your experience at our hotel. We’re sorry to hear that the size and layout of your room did not fully meet your expectations. Please rest assured that our hotel does not have any "maid's room". The room you stayed in is known as a mansardé room, a distinctive feature of Haussmann-style Parisian architecture, located just beneath the rooftops. These rooms offer a unique Parisian charm and elegance that many of our guests appreciate. We understand that space is important, especially when traveling with large luggage, and we truly regret any inconvenience this may have caused. We did our best to accommodate your request by assigning a room with a balcony, which we’re glad you found romantic, even if a bit small. For your next stay, please don’t hesitate to book one of our Privilege Rooms or Suites. These options are significantly more spacious and come with additional comforts such as bathro

Sangeon 様 この度は、Mercure Paris Opéra Garnier Hôtel & Spa でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Tom - Front Desk

Dear Kevin, Thank you so much for your glowing review and perfect rating! We are thrilled to hear that you had such a positive experience with us at the Mercure Paris Opéra Garnier Hotel & Spa. Providing exceptional customer service and making our guests feel welcome is our top priority, and we are delighted that we could make your stay in Europe even more memorable. Your recommendation means a lot to us, and we hope to welcome you back for another exceptional stay in the future. Warm regards, Mathilde - Reception