ゴールデン チューリップ バンド ニュー アジア (Golden Tulip Bund New Asia)

Dear Guest: Reading your heartfelt review has brought immense joy to our entire team! Seeing guests like you recount every little delightful detail of your stay is the greatest motivation for our daily work. We're especially thrilled that you mentioned Sam—we've already passed on your compliments to him right away. In fact, every one of our colleagues treats guests like family, striving to provide warm and thoughtful service. The small details you noticed moved us the most—from the coffee capsules to the fast-drying hairdryer, and even the timely delivery of water. As for the location, we absolutely adore this "prime spot" too! And your closing line, "will definitely return," is simply the sweetest thing we've ever heard! Wishing you many wonderful surprises on the rest of your journey. See you in Shanghai!

Dear Guest, Thank you so much for your detailed and sincere review! We are truly delighted and gratified to hear that you had such a pleasant stay at our hotel. We are committed to providing every guest with a comfortable and clean environment, and it’s wonderful to know that you were satisfied with the smoke-free atmosphere and cleanliness of the hotel. The room was designed with the intention of making guests feel spacious and relaxed, and we are particularly glad that the independent dressing room added a touch of luxury and convenience for you. The automatic toilet and quiet sleeping environment were carefully designed details to enhance your stay. We are indeed very proud of our location! Whether it’s the short walk to the Bund or the convenient subway access, we hope it added more convenience to your trip to Shanghai. We are also pleased to hear your positive feedback about our car-hailing service. Lastly, your kind words about our service team warmed our hearts. Every staff memb

Dear Guest, It’s truly our honor to be your "happy spot" during your journey! The view of the Bund paired with the "ID photo" of the Oriental Pearl Tower is absolutely stunning—you’ve got a great eye for discovering our "hidden gem of a photo spot"! As for the service, your kind words are like an "energy drink" for our team! The housekeeping staff is especially honored that you remembered her meticulous cleaning. We look forward to welcoming you back with even warmer smiles next time! Wishing you days filled with the joy of traveling~

Dear Guest: Thank you very much for choosing our hotel and sharing your stay experience! First of all, we deeply apologize for the inconvenience caused by the delay in the refund of your deposit. Due to a delay in information transmission during the refund process by the finance department, the refund was not credited in time. We have adjusted our procedures to ensure that every guest's deposit will be refunded within 24 hours after check-out in the future. Thank you again for your feedback, as your valuable comments help us to continuously improve. We hope to have the opportunity to provide you with a more perfect stay experience in the future! Wishing you all the best!

Dear Guest: Thank you for choosing to stay at our hotel and sharing your valuable opinions. First of all, we sincerely apologize for the fact that you did not enjoy the ideal landscape experience during your stay and that the room facilities were a bit outdated. Regarding the landscape issue you mentioned, it is indeed because the height of our hotel is lower than that of the surrounding buildings, which has restricted the view of some rooms. At the same time, the room decoration style was not updated in time and failed to meet your expectations, which was a management oversight on our part. We understand that we failed to provide you with a better stay experience in time, and we are deeply sorry for that. We look forward to being able to serve you again and providing you with a better stay experience. Thank you again for your feedback. Your opinions will help us continuously improve. If you have any further needs or suggestions, please feel free to contact us at any time. Wish you a h

Dear Guest: Thank you and your husband for choosing our hotel and sharing such a detailed stay experience! First of all, we deeply apologize for the inconvenience caused by the laundry facility queue and cleanliness issues. This was indeed a lapse in our management, as we failed to promptly adjust the usage schedule of the laundry equipment and did not strictly enforce the cleaning inspection process. Regarding the laundry facilities, we have coordinated with the relevant suppliers to allow you to arrange your laundry more comfortably. As for the cleanliness issues, we have repeatedly trained all housekeeping staff and introduced a double-check mechanism to ensure every corner is thoroughly cleaned. The colored tape you mentioned truly served as a wake-up call, making us realize there is still much room for improvement. We fully understand your suggestion about the refrigerator size. Although the room space is limited, we always strive to provide a better experience for our guests. You

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience with us. We sincerely apologize for the lack of warmth in our front desk service and the inconvenience caused by language barriers. This indeed highlights areas where we need to improve, particularly in staff English training and cross-cultural communication, as we failed to provide you with a smoother service experience. To address this issue, we have already begun enhancing language training for our staff, with a focus on improving the English communication skills of our front desk team to ensure every guest feels our warmth and sincerity. Once again, we truly appreciate your valuable feedback, which is incredibly important to us. We hope to have the opportunity to offer you a more perfect stay in the future and look forward to welcoming you back. Wishing you all the best!

존경하는 고객님: 상세한 피드백에 감사드립니다! 귀하께서 숙박 기간 동안 경적 소리로 인해 불편을 겪으셨다니 대단히 죄송합니다. 이는 저희 호텔이 도로변에 위치한 탓에 발생한 문제로, 불편을 끼쳐드려 송구스럽습니다. 저희는 이중 방음창을 설치하여 야간 도로 소음의 영향을 최소화하고, 모든 고객님께 조용한 휴식 환경을 제공하기 위해 노력하고 있습니다. 또한, 귀하의 교통비용에 대한 우려도 이해하고 있습니다. 앞으로 심야에 도착하시는 고객님들을 위해 더 경제적인 이동 방식을 추천하거나 택시 회사와 협력하여 더 저렴한 픽업 서비스를 제공할 수 있도록 노력하겠습니다. 다시 한번 이해와 지원에 감사드리며, 고객님의 만족이 저희의 가장 큰 동력입니다! 다음 번에는 더 완벽한 숙박 경험을 제공할 수 있기를 바라며, 다시 찾아주시길 기대하겠습니다!

Dear Guest, We are absolutely thrilled to see how much you enjoyed your stay with us! Hot water and spacious views are indeed our little pride and joy—it’s wonderful to know we could provide you with such a comfortable experience. Your kind words about our housekeeping service truly warmed our hearts, and I’ll be sure to share your praise with our cleaning team. They put so much care into their work, treating every room as if it were their own home. Thank you so much for your compliments about our service team—everyone will be overjoyed (and probably sending you collective heart gestures!) when they hear your feedback. Spreading this warmth is the greatest gift we hope to give every guest. We can’t wait to welcome you back soon! Wishing you sunlit journeys always!

Dear customer: Thank you very much for your recognition and feedback. Every member of our team strives to provide each guest with the highest quality service experience. We are very honored to hear that you are very satisfied with our staff and services. Customer satisfaction is the driving force for our development. We will continue to strive to ensure that all guests enjoy a comfortable and pleasant stay. Looking forward to having the opportunity to serve you again. Welcome back at any time.

Dear Guest, Thank you for your detailed feedback regarding our hotel! We sincerely apologize for the room temperature regulation issue you encountered during your stay. Due to recent weather changes, we uniformly activated the heating system, which unfortunately did not fully account for the varying comfort needs of our guests, leading to a damp feeling in the room at night. We are more than happy to provide you with a fan or other equipment to address this. We deeply understand your discomfort and greatly appreciate your understanding and patience. We hope that during your next visit to Shanghai, you will experience our improved services. We look forward to welcoming you and your team again!

Dear Guest, We are truly delighted to hear that you and your sister had a wonderful time at our Golden Tulip hotel! Keeping the rooms clean is our basic duty, but your special mention of it really warmed the hearts of our housekeeping team. We’re so glad we could arrange a late check-out for you! In fact, every small request from our guests is treated as a top priority by our team. You’re absolutely right—our location is super convenient, isn’t it? Whether it’s a stroll to the Bund to enjoy the breeze or using DiDi for hassle-free travel, everything is just a breeze! Lastly, we sincerely appreciate the thoughtful recommendation you took the time to write. Next time you’re in Shanghai, remember to visit us again—we might just help you uncover more hidden gems around the area!

Dear Guest: We're absolutely thrilled to read your message! The thoughtful details you mentioned have warmed our entire team's hearts~ Especially your kind words about our staff's friendliness—that makes us prouder than any award! Nothing brightens our day more than seeing lovely guests like you leave with satisfied smiles. Nanjing Road and the Bund are indeed super convenient, right? We meticulously maintain our gym equipment weekly, so hearing you enjoyed it is our greatest motivation~ We can't wait to welcome you "home" again! Don't forget to try our newly introduced pillow menu service on your next visit~

존경하는 고객:당신의 평가는 저희를 큰 영광과 고무로 생각합니다. 당신의 만족은 저희의 가장 큰 영광입니다.당신이 우리의 호텔에 대한 이러한 칭찬을 읽고 우리는 진심으로 감사드립니다.당신의 첫 해외여행에서 좋은 추억을 남겨 드리게 되어 영광입니다.당신의 가족도 우리의 서비스에 대해 만족해하고 있습니다, 이것은 우리에게 있어서 아주 큰 격려가 됩니다.저희는 귀하께서 특별히 말씀하신 황포강, 그리고 호텔의 위치와 교통의 편리성에 대해 알고 있습니다. 모두 손님에게 편안한 경험을 제공하고자 하는 저희의 노력입니다.우리의 방과 침대가 당신이 편안함을 느낄 수 있다는 것을 알고, 특히 여행을 준비하고 있는 당신에게 있어서 기쁩니다.우리는 당신이 호텔의 청결도에 대해 인정해주셔서 기쁘지만, 비록 우리가 세부 사항에 있어서 아마도 개선할 여지가 있을 것입니다.당신의 경험이 긍정적이어서 기쁩니다. 이것은 또한 우리 팀의 끊임없는 노력의 결과입니다.직원들의 실적이 어느 정도 기대에 미치지 못하는 것으로 알고 있지만, 서비스 개선을 위해 지속적으로 노력하고 있습니다.저희들은 그들에 대한 당신의 이해와 포용에 감사합니다.언급하신 헬스클럽, 편의점과 같은 추가 편의시설에 대해 감사드립니다. 이것들은 모두 저희가 완벽한 숙박 경험을 제공하기 위해 만든 것입니다.비록 당신이 이러한 시설을 충분히 활용하지는 못하지만, 우리는 당신이 이러한 시설에 대해 긍정적인 반응을 보여서 기쁩니다.당신의 전면적이고 긍정적인 평가는 우리가 전진하는 원동력이다.우리는 다음 기회에 다시 당신을 위해 봉사하기를 기대하며, 당신의 경험의 축적에 따라 상해에 대한 당신의 감각이 더욱 풍부해지고 깊어질 것이라고 믿습니다.당신의 피드백에 다시 한번 감사드리며, 즐거운 여행과 건강하시길 바랍니다!

Dear Guest, Thank you for choosing to stay at our hotel and for sharing your experience! We sincerely apologize for the noise disturbance during your stay. Rooms facing the street are indeed subject to some traffic noise, and although we have installed double-glazed windows, they do not completely block out external sounds. To address this, we have arranged for our engineering team to inspect the window seals in all street-facing rooms and will complete soundproofing upgrades by next week. Additionally, our front desk will proactively inquire about guests' preferences for quietness and prioritize assigning rooms away from the road. We truly appreciate your understanding and feedback. We hope to arrange a quieter room for you next time, allowing you to enjoy the convenience of the Bund while also getting a good night's sleep. If you visit Shanghai again, please feel free to contact me directly—I’d be happy to reserve a room for you!

Kính thưa quý khách: cảm ơn quý vị rất nhiều vì đã dành thời gian quý báu để chia sẻ kinh nghiệm ở khách sạn chúng tôi, và sự công nhận của quý vị là một nguồn khích lệ lớn cho chúng tôi. Chúng tôi rất vui vì ông đã hài lòng với môi trường của chúng tôi, cách trang trí, bữa sáng và dịch vụ của chúng tôi. Chúng tôi biết rằng mặc dù khách sạn nằm trong khu vực tương đối yên tĩnh, nhưng nó có thể cung cấp một môi trường thoải mái, thư giãn, làm cho trải nghiệm du lịch của bạn tốt hơn, đó là những gì chúng tôi luôn tìm kiếm. Chúng tôi rất vinh dự được trở thành một điểm dừng chân trong hành trình của bạn và cung cấp cho bạn một trải nghiệm đáng nhớ về nơi ở. Sự hài lòng của bạn là niềm vui lớn nhất của chúng tôi, và là động lực cho nỗ lực của chúng tôi. Mong có cơ hội để phục vụ bạn một lần nữa, cung cấp cho bạn một trải nghiệm tốt hơn, thân thiện hơn. Nếu bạn có bất kỳ nhu cầu hay lời khuyên nào cho chuyến đi trong tương lai, xin vui lòng liên lạc với chúng tôi. Chúc bạn một cuộc sống hạn

Dear Guest, Thank you for choosing New Asia Hotel and sharing your stay experience! We sincerely apologize for the inconvenience caused by the limited elevator space. As the hotel was built earlier, the original design did not fully account for the needs of modern family travel, especially when traveling with children, which may feel crowded. To address this issue, we have begun optimizing elevator efficiency, including enhancing scheduling management during peak hours to ensure a more comfortable and convenient experience for our guests. We truly appreciate your understanding and recommendation. We hope that on your next visit with your family, you will experience our improved services. Wishing you and your family a pleasant journey, and we look forward to welcoming you again!

Dear Guest: Thank you very much for choosing to stay at our hotel and sharing this wonderful experience with us! We are delighted to hear that you and your family had a comfortable and enjoyable holiday here, especially your satisfaction with the room space, cleanliness, and location, which brings us great joy. Mr. SAM has also asked me to convey his gratitude to you. He was very happy to assist you and looks forward to seeing you and your family again! Shanghai always welcomes you, and we are always ready to provide you with warm service once more. We look forward to meeting you again and wish you all the best and a pleasant journey!

사랑하는 고객님께: 귀하의 후기를 읽으며 마치 한 폭의 그림이 눈앞에 펼쳐지는 듯한 느낌을 받았습니다. 글 속에서 느껴지는 진심 어린 감정은 우리에게 큰 따뜻함과 영광으로 다가왔습니다. 귀하의 칭찬 한마디 한마디는 우리가 정성을 다해 제공한 서비스에 대한 가장 소중한 보상입니다. 고객님께서 말씀하신 대로, 저희 호텔은 상하이의 중심부에 자리 잡고 있어 번잡함은 멀리하면서도 편리함을 잃지 않았습니다. 밤의 황푸강 연안에는 가을바람이 살며시 스치고 별빛이 반짝이며 지친 여행자들에게 고요한 쉼터를 제공합니다. 또한 역사적 기억을 간직한 이 건물은 현대적인 고층건물처럼 화려하지 않지만 고풍스러운 우아함으로 세월의 이야기를 전하고 있습니다. 객실 디자인에 대한 귀하의 호평은 우리에게 큰 기쁨이었습니다. 클래식과 모던의 조화는 바로 우리가 전하고자 하는 독특한 매력이었죠. 가장 감동적이었던 것은 귀하가 호텔 직원들을 세심하게 관찰하시며 진심으로 감사하다는 말씀이었습니다. 도어맨의 미소, 청소 아줌마의 친절한 인사, 프론트 직원들의 묵묵한 노력까지 모두 우리의 정성 어린 서비스를 담고 있습니다. 특히 야간 근무 남성 직원의 세심한 도움을 언급해주신 점은 더욱 특별했습니다. 그의 작은 배려가 귀하에게 따뜻함과 만족을 선사했으니, 이것이 바로 우리가 추구하는 '마음으로 마음을 전하는' 서비스 철학입니다. 조식에 대해서도 귀하의 두유와 유교(油條) 사랑은 우리에게 친근감을 주었습니다. 이 단순한 중국식 아침 식사는 전통 문화에 대한 우리의 존경을 담고 있으며, 모든 고객님들께 아름다운 하루를 시작할 수 있도록 하고자 합니다. "황푸강에 가을빛이 스며들고, 옛 빌라엔 따뜻한 향기가 머문다." 귀하의 시구는 이번 여정을 소중히 여기셨음을 느끼게 해주었습니다. 다음 좋은 날에 다시 만나 귀하께 따뜻함과 아름다운 추억을 선사할 수 있기를 기대하겠습니다. 다시 한번 공유해 주셔서 감사드립니다. 앞으로의 여정이 언제나 따뜻함과 시적 정취로 가득하길 바랍니다.

Dear Guest, Thank you very much for your detailed feedback! First of all, we deeply apologize for the inconveniences you experienced during your stay, particularly the delayed check-in, the malfunctioning bathroom door, and the drainage blockage. These issues indeed highlight areas where our service still falls short, leading to reduced efficiency during check-in. The problems with the bathroom door and drainage were caused by aging equipment and insufficient daily maintenance. To address these issues, we have optimized front desk staffing to ensure quick and efficient check-in during peak hours. Additionally, we have conducted a comprehensive inspection of all room facilities, replaced aging door locks and accessories, and increased the frequency of daily maintenance. We have also performed deep cleaning and upgrades to the drainage system to prevent similar issues from recurring. We highly value your stay experience and hope these improvements demonstrate our sincerity. If you visit