レオナルドホテルウィーンシェーンブルン (Leonardo Hotel Vienna Schönbrunn)

Dear Ernst, Your thorough review of our hotel, Leonardo Vienna Schönbrunn, is truly valued. It's wonderful to hear that our location, cleanliness, and especially our staff were able to meet your expectations. We pride ourselves on delivering good value for money and it's heartening to know that you've recognised this. The strategy you mentioned about checking prices for each individual day is a smart one that we believe more guests could benefit from. We hope to have the pleasure of welcoming you back soon. best regards, Anna Dworschak Front Office Manager

Dear Andrijana, Thank you for sharing such thoughtful feedback about your stay with us. We are delighted to know you found the rooms spacious, clean, and comfortable, and that our breakfast made a great start to your day. It is wonderful to hear that our team’s kindness, helpfulness, and professionalism stood out. Providing warm, attentive service is central to our hospitality philosophy. We are pleased that our location and convenient access to public transportation enhanced your visit, and that nearby dining, shopping, and parking options were helpful. Your intention to return is the greatest compliment. We look forward to welcoming you back to Leonardo Vienna Schönbrunn for another excellent stay. Sincerely, Milica Krojs Guest Relation Agent

Dear Prachi, Thank you for sharing your generous feedback about your recent stay with us at Leonardo Vienna Schönbrunn. We are delighted to hear that you found our team welcoming and helpful and that the early check-in and luggage assistance supported a smooth arrival. It is wonderful to know that you appreciated our cleanliness standards and the comfort of your spacious room, including the mini fridge and coffee machine. We are also pleased that our location near the U-Bahn and the nearby supermarket added convenience to your visit. Your compliments on the value and the breakfast offering are greatly appreciated and reflect our commitment to providing a comfortable stay at a fair price. Your kind words motivate our team to continue delivering attentive service. We look forward to the pleasure of welcoming you back on your next visit to Vienna. Sincerely, Milica Krojs Guest Relation Agent

Dear Sumana, Thank you for sharing your detailed feedback about your recent stay with us at Leonardo Vienna Schönbrunn. We are pleased to read that our convenient location and the comfort of the room layout contributed positively to your visit. We are genuinely sorry to learn that aspects of cleanliness, room allocation, and interactions with our team did not meet expectations. Your experience does not reflect the high standards of service and care that we strive to provide to every guest. We value your perspective, as it helps us focus on delivering the consistently warm hospitality and well-maintained accommodations that define our guest experience. We hope to have the opportunity to welcome you again for a stay that leaves a fully positive impression. Best regards, Milica Krojs Guest Relation Agent

Dear Janet, Thank you for choosing Leonardo Vienna Schönbrunn and for sharing your detailed impressions. We are pleased to hear that you appreciated the clean, spacious, and quiet room, as well as the convenience of our location and the ease of online check-in. We are sorry to learn that certain aspects of your experience did not meet expectations. Your remarks regarding guest interaction, breakfast variety, table service, and linen presentation are sincerely noted. We understand how these elements contribute to a seamless stay and appreciate you bringing them to our attention. It is our goal to deliver warm hospitality and consistent comfort, and your feedback helps us reflect on the experience we aim to provide. We are grateful for your balanced review and the time you took to share it. We hope to have the pleasure of welcoming you back to offer a visit that aligns fully with our standards. With warm regards, Milica Krojs Guest Relation Agent