クエスト イースト パース (Quest East Perth)

Dear Peter, Thank you very much for taking the time to share such a detailed and thoughtful review following your recent 7-night stay with us at Quest East Perth. We truly appreciate the care you took to describe what you enjoyed and where you feel we can improve—it’s feedback like yours that helps us continue to grow and enhance our guest experience. We’re delighted to hear your positive comments about our friendly and welcoming team, especially your kind recognition of Ahmed, who will be thrilled to know he made such a great impression. It’s also wonderful to know you appreciated our location, the cleanliness of your apartment, our heritage frontage, and the recent property updates. We’re equally pleased that you enjoyed the rooftop alfresco area and found the nearby conveniences helpful during your stay. We also greatly value your constructive suggestions regarding the apartment amenities and maintenance points. Your observations about bathroom fittings, kitchen equipment, and ai

Dear Thi, Thank you very much for taking the time to provide such a detailed and thoughtful review of your stay. We’re delighted to hear that your experience, from the free upgrade to the One-Bedroom Apartment to the fully equipped and luxurious room, exceeded your expectations. It’s wonderful that, despite the view facing another building, the apartment felt airy and relaxing. We’re especially thrilled that our team made such a positive impression, from the warm welcome at check-in to the seamless room switch and the meticulous handling of your belongings by housekeeping, your comments about their friendliness, professionalism, and attention to detail are truly appreciated. We sincerely apologize for the inconvenience caused by the lift during your stay. Due to an unexpected issue, our technicians had to shut it down temporarily for safety reasons while we await replacement parts. We greatly appreciate your understanding regarding this matter. Regarding the business lounge cushion

Dear Suhaila, Thank you very much for taking the time to share your detailed feedback. We’re absolutely delighted to hear that you had such an enjoyable stay and appreciated the service provided by our team. We’re pleased that our reception could assist you with moving to a One-Bedroom Apartment and that the information provided about the free bus zone helped make your stay more convenient. It’s wonderful to hear that you found the rooms clean, housekeeping attentive, the gym well-maintained, and the location convenient for exploring the city and accessing nearby transport and car rental options. We also appreciate your understanding regarding the car park prebooking, and are glad that the free buses made getting around the city easy. Your kind words about our guest service truly mean a lot to us — we will be sure to share your compliments with the team. We would love the opportunity to welcome you back for another brilliant stay in the near future. Rafael Blumer Accommodation Se

Dear Koh, Thank you very much for taking the time to share your thoughtful feedback. We’re delighted to hear that you had a pleasant stay and found our location convenient, with easy access to the CAT bus and proximity to the airport, making your trip smooth and stress-free. It’s also wonderful to know that your room was comfortable and our service met your expectations. We truly appreciate your suggestions for improvement. Regarding the bottled water, we have recently removed single-use bottles as part of our commitment to reducing plastic waste and protecting the environment. However, we provide water stations throughout the hotel so guests can easily refill their own bottles. Additionally, we do offer extra amenities, including toiletries, available upon request at the front desk. Your feedback about the balcony and other enhancements has also been shared with our team as we continue to look for ways to make our guests’ stays even more enjoyable. Thank you again for your kind wo

Dear Junko, Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate the effort you took to highlight both the positive aspects and the areas where we can improve. We’re delighted to hear that our team was friendly and helpful in arranging your stay and providing maps of Perth, and that you found the apartment-style room convenient with its washing machine, dryer, multiple bathrooms, and well-stocked amenities. We’re also pleased that the housekeeping service met your expectations with thorough cleaning and timely replenishment of supplies. At the same time, we sincerely apologise for the challenges you experienced with the bed arrangement, card keys, and room access. We understand how these issues caused inconvenience and discomfort during your stay, particularly when your son had to sleep on the sofa and with the security concerns around the cards. Please know that your comments regarding card key management an