シタディーヌ セントジョージズテラス パース (Citadines St Georges Terrace Perth)

Dear Trevor, Thank you for taking the time to share your feedback with us. We’re glad to hear you found our hotel clean and well located, and we appreciate you choosing to stay with us twice. However, we’re truly sorry to learn of the challenges you experienced during your visit. We understand how important it is for room configurations and amenities to match expectations, especially when travelling with colleagues. Your comments regarding the bedding setup, additional items for the third guest, and the shower layout are valuable, and we will be reviewing these with our team to ensure we improve moving forward. Thank you again for your review — we hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Yov and team

Dear Jennifer, Thank you for taking the time to share your feedback. We are pleased to hear that our team made a positive impression and that their warmth and helpfulness contributed to your overall comfort. We sincerely appreciate your honest comments regarding the condition of the rooms, particularly the bathrooms. Your comparison with our Melbourne property is valuable, and feedback like yours helps guide our ongoing discussions around upgrades and refurbishment priorities. We also regret that assistance with luggage was not proactively offered, especially given the stairs at the entrance. This is certainly not the level of attentiveness we aim to provide, and your comments have been shared with our team to reinforce the importance of offering support, particularly for solo travelers. Thank you again for your insights and we hope to have the opportunity to welcome you back in the future and provide a more seamless and an even better experience. Kind Regards, Nicca and Tea,

Dear Melissa, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you appreciated the convenient location of our hotel and the proximity to various attractions and tour pickup points. We apologize for the cleanliness issues you encountered during your stay. Your concerns have been shared with our housekeeping team, and we will take immediate steps to ensure that our standards are consistently met and exceeded in the future. Regarding the laundry facilities, we appreciate your suggestion and will consider ways to improve the availability and usage of the machines to better accommodate all guests. We value your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Yov and team

Dear Cheryl Thank you for your wonderful review! We're so glad you and your friend had a fantastic stay at Citadines and that our location, comfy beds, and friendly team made your visit enjoyable. It’s great to hear you found the kitchenette useful and appreciated the cleanliness of your room. We understand that parking costs can be a concern, but we’re glad you found the secure, direct access convenient. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future! Kind regards, Yov and team

Thank you so much for your kind and thoughtful feedback! We're delighted to hear that you enjoyed your stay and felt right at home with us—it truly means a lot, especially coming from someone who has previously been part of the Ascott family. It’s wonderful to know the in-room kitchen, warmer system, and housekeeping services made your stay comfortable for you and your little ones. We’ll be sure to pass along your compliments to the team, especially to the two ladies you mentioned—your recognition of their friendliness, professionalism, and care will mean a great deal to them. Thank you also for highlighting our convenient location near Elizabeth Quay and public transport. If there's anything we could improve on regarding the "downside" you noted, we'd greatly appreciate the feedback so we can continue to enhance our guest experience. We hope to welcome you back again soon—it’s always a pleasure to have you with us. Kind regards, Yov and team