パン パシフィック メルボルン (Pan Pacific Melbourne)

Dear Scott, Thank you for taking the time to share your experience at Pan Pacific Melbourne. We are delighted to hear that you found our hotel to excel in cleanliness, staff assistance, and value for money. It is always gratifying to know that our team's efforts in providing a welcoming environment have positively impacted your stay. We appreciate your feedback regarding the comfort of our beds. While we strive to maintain high standards in all our accommodations, your insights will be taken into consideration for future improvements. It is wonderful to know that you enjoyed the breakfast buffet and the room with city views, contributing to an overall positive experience. We look forward to welcoming you back on your next visit, and we are excited to potentially welcome you in our other locations as well. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Charmaine, Thank you for taking the time to share your thoughts regarding your recent stay at Pan Pacific Melbourne. Your detailed feedback is invaluable to us, and I appreciate the opportunity to address your concerns. I am pleased to hear that you found our location convenient and enjoyed the spaciousness of your room. However, I sincerely regret the inconvenience you experienced with the bathroom design and the absence of a kettle in your room. While we strive to provide a comprehensive in-room experience, I understand how these issues could affect your overall comfort. Your comments will be taken into consideration as we continuously review our facilities and services. I am particularly grateful for your kind words about our staff members, especially regarding their willingness to assist you during your stay. It is heartening to know that some of our team went above and beyond to help you. Rest assured I will convey your compliments to the team. However, I regret to

Dear Keren, Thank you for sharing your delightful feedback regarding your recent stay at Pan Pacific Melbourne. We are thrilled to hear that you found our location to be strategically positioned for both shopping and dining, and that you were able to enjoy the stunning views from your room on the 19th floor. The picturesque sight of the city and the Yarra River can certainly enhance the experience of waking up in our hotel. We are particularly grateful for your kind words about Niksoun at the front desk. It is always our aim to provide warm and welcoming service to our guests, and we are pleased to hear that your check-in experience was both pleasant and memorable. Your recognition of our team's efforts truly motivates us to continue delivering exceptional hospitality. Thank you for recommending Pan Pacific Melbourne for its convenience and comfort. We strive to create a home away from home for all our guests, and it is heartening to know that we achieved this during your visit

Dear Kaori, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the views and our breakfast service. We greatly appreciate your feedback about the amenities and housekeeping. Your comments will be addressed as we strive to enhance our guest experience. We look forward to welcoming you back to Pan Pacific Melbourne in the near future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Muhammad, Thank you for your kind feedback regarding your recent stay at Pan Pacific Melbourne. We are pleased to hear that you found our location convenient and that you enjoyed the spaciousness and cleanliness of your room. It is wonderful to know that our staff contributed positively to your experience by being friendly and helpful. We strive to provide a seamless stay for all our guests, and it is gratifying to hear that we met your expectations. We look forward to welcoming you back on your next visit to Melbourne. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Laurence, Thank you for sharing your positive experience at Pan Pacific Melbourne. We are delighted to hear that our staff made a lasting impression and that you enjoyed our amenities and location. We appreciate your feedback regarding the comfort of the pillows, and we will take it into consideration as we strive to enhance our guests' comfort. We look forward to welcoming you back for another enjoyable stay. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Luke, Thank you very much for taking the time to share your wonderful experience at Pan Pacific Melbourne. We are delighted to hear that you and your partner enjoyed your stay in our premier king city view rom, and that the stunning sights of Melbourne exceeded your expectations. It is gratifying to know that our location in South Wharf, surrounded by a variety of restaurants and shopping options, added to the convenience of your visit. Additionally, I am pleased to hear that our team provided you with friendly service and that you found the accommodations to be clean, spacious, and well-decorated. Your kind words about our staff's efforts to ensure your comfort are truly appreciated, and I will be sure to share your feedback with the entire team. At Pan Pacific Melbourne, we strive to create memorable experiences for our guests, and it is rewarding to know that we succeeded during your visit. Thank you once again for your positive feedback. We look forward to welcoming yo

Dear Rose, Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and our staff friendly and helpful. It is wonderful that you enjoyed our prime location near Southbank, making it convenient for your dining and exploring. We look forward to welcoming you back in the future and appreciate your recommendation to others. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Raz, Thank you for your positive feedback regarding our updated property and the amenities in your room. We are delighted to hear that you enjoyed the mattress, pillows, and shower water pressure. I apologize for the oversight related to the bathroom items and appreciate your understanding. Your comments will be addressed with our housekeeping team to enhance our service standards. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Natalie, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback. We all look forward to your return in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Sharon, Thank you for taking the time to share your experience at Pan Pacific Melbourne. We are delighted to hear that you enjoyed our lovely hotel, the spacious room, and the comfortable bed, as well as the beautiful views that we strive to provide for our guests. We appreciate your feedback regarding the timing of our bar's closure. While we aim to offer a welcoming atmosphere for our guests, operational hours can vary. Your comments will certainly be taken into consideration as we continuously strive to enhance our services. We understand the importance of enjoying a relaxing drink after a long day, and we are sorry for the inconvenience this caused during your stay. It is wonderful to know that you enjoyed the complimentary drink upon your arrival. We look forward to welcoming you back in the future, and we hope to provide an even better experience. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Basil, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our welcoming atmosphere and found our location convenient for your needs. We are indeed superbly located right next to Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. Our team takes great pride in providing exceptional service, and it is gratifying to know that this contributed to your positive experience. Rest assured I will convey your compliments to the team. We look forward to welcoming you back on your next visit! Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Satya, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our beautiful hotel, the cleanliness of the rooms, and our fantastic location. We look forward to welcoming you and your family back in the future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Pan Pacific Melbourne. We are pleased to hear that you found our location convenient, our hotel clean and comfortable, and our staff welcoming. Your recommendation is greatly appreciated. We look forward to welcoming you back for another enjoyable stay. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Sukhmanpreet, Thank you for sharing your experience with us. We are delighted to learn that you had a wonderful stay at Pan Pacific Melbourne and that our team was able to assist in arranging a surprise for your husband. It is always our aim to make special occasions memorable for our guests. We understand your disappointment regarding the change from a premium city-view room to a deluxe room with a bay view. While we do our best to accommodate our guests' preferences, sometimes external factors such as third-party booking cancellations can affect the arrangements. We appreciate your understanding in this matter and are pleased that you found the bay view room to be beautiful, nonetheless. Your kind words about our service are truly appreciated and will be shared with our team, as they strive to provide exceptional hospitality. We hope to have the opportunity to welcome you back in the future, where we would be delighted to assist in securing your preferred room type. Sin

Dear Tracy, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Pan Pacific Melbourne. We are delighted to hear that you enjoyed our central location and found our rooms to be clean and comfortable. It is particularly gratifying to know that our staff made a positive impression on your experience. We look forward to welcoming you back soon for another enjoyable stay! Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Mei, Thank you very much for posting a review on your recent stay. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops and the entertainment precinct. I am very pleased you find it extremely convenient. However, I have noted your comments on your stay. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests' best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Wen, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our accommodations comfortable and enjoyed the buffet breakfast. However, we sincerely regret that your dining experience at Dock 37 did not meet your expectations, particularly regarding the steak. Your comments have been noted and will be shared with our culinary team for further consideration. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Prue, Thank you for sharing your positive experience at Pan Pacific Melbourne. We are delighted to hear that you enjoyed our location, room size, and cleanliness. Your enthusiasm for returning is greatly appreciated, and we look forward to welcoming you back on your next visit. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne

Dear Noriyo-san, Thank you for your kind words regarding our spacious rooms and friendly staff. We appreciate your feedback about the breakfast variety and the absence of a pool at our Melbourne location. We look forward to welcoming you back to Pan Pacific Melbourne soon. Sincerely Yours, David Tonkin General Manager Pan Pacific Melbourne