シタディーン オン バーク メルボルン (Citadines on Bourke Melbourne)

Dear Green, Thank you for providing feedback regarding your recent stay at Citadines on Bourke Melbourne. We sincerely apologize for the incidents you experienced during your time with us, particularly the discomfort and feeling of unsafety caused by the housekeeping staff's actions. We take guest privacy and safety very seriously. The situation you described, where a staff member entered your room without permission before you could respond, is unacceptable and a direct violation of our hotel policies. We have immediately addressed this matter with our housekeeping manager and the staff member involved. We are reinforcing proper procedures and retraining our team to ensure all guests' privacy and safety are respected at all times. We appreciate you bringing the initial issue with the missing towels to our attention as well, and we are glad our manager on duty was able to resolve that for you promptly. Your feedback is invaluable in helping us improve our services. We hope to have the

HI JENA, Thanks for sharing your thoughts on Agoda and we're delighted that you enjoyed your stay. We're looking forward to welcoming you back when you're next in Melbourne. Kind regards, Mark Hibberd - Assistant Residence Manager

Hi Tian, Warmest Greetings from Citadines on Bourke Melbourne, Thank you for providing such a detailed review of your recent stay with us. We're pleased to hear that you appreciated our central CBD location, spacious rooms, and well-equipped gym. It's great to know that the convenience of the free tram and the availability of a washing machine and dryer added to your experience. However, we apologize for the inconvenience caused by the alternate day cleaning schedule, the limited space for toiletries, and the issue with the water dispenser in the gym. Your feedback is invaluable, and we will address these concerns with our team to enhance the quality of our services. We understand your desire to explore different accommodations in the future, but we hope to have the opportunity to welcome you back to Citadines. We strive to be a solid choice for our guests, and your feedback helps us continue to improve. Thank you once again for your feedback. Yours sincerely, George Manamel Assistant

Hi Hwee, Thanks for taking the time to share your feedback with us. We appreciate your comments about the value for money, the room size with kitchenette, and the separate sink area. We've noted your points regarding the lack of a bidet or flexi shower head, the low towel racks, and the housekeeping schedule, and will look into how we can improve these aspects. We also apologize for the inconvenience with the front desk wait times and the parking booking miscommunication. We hope to welcome you back again soon. Best regards, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

Hi Kim, Thank you for taking the time to share feedback. I am glad to hear you enjoyed your stay with us. I apologize if you found the car park confusing. I hope we are given the opportunity to welcome you back next time you are in Melbourne. Kind regards, Te Rieva, Assistant Guest Service Manager

Hi Natasya, Thanks for the great feedback! We're really happy to hear you appreciated our sustainability efforts. Sincere apologies that we missed checking in with you about your room cleaning on the second night. That's definitely not the standard we aim for, and we'll work on improving our communication process to avoid this in the future. Hope you still had a lovely stay with us! Best, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

Dear Kristen, Thank you for the wonderful review! It is great to hear that you enjoyed the amazing location and the spacious, clean room. The team is pleased that the chemical smell issue was promptly addressed to your satisfaction. The team looks forward to welcoming you back to the hotel in the future. Dominique Cristi, Asst. Guest Service Manager Citadines on Bourke Melbourne

Hi Michael, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great stay and that our team made you feel welcome. It's also fantastic to know you found the room spotless and enjoyed our central location, making it easy to explore Melbourne is exactly what we aim for! We truly appreciate your recommendation and can’t wait to welcome you back on your next visit. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager.

Hi Ramil, Thank you so much for your wonderful review and for highly recommending our hotel! We're thrilled to hear you enjoyed our central location right in the heart of Melbourne CBD, and that you found the free tram service so convenient for exploring the city. It's great to know that our studio room met your expectations with its spacious layout and fully equipped kitchen, even if you didn’t get the chance to cook, we hope it added to the comfort of your stay. We’re also glad you appreciated the option to explore the city on foot; Melbourne really is a beautiful place to walk through. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Chong, Thank You for taking the time sharing your valuable feedback to us. We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities. We look forward welcoming you again at Citadines on Bourke Melbourne! Kind Regards, Dominique Cristi Assistant Guest Service Manager Citadines on Bourke Melbourne

Hi Mandy! Thanks so much for the awesome review! We're thrilled you enjoyed your last-minute stay during the AO and found everything to your liking, from the location to the kitchenette. We really appreciate the 5/5 rating and the recommendation. We'd love to have you back next time you're in Melbourne! Cheers, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

ear Steven, Thank You for taking the time sharing your valuable feedback to us. We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities. We look forward welcoming you again at Citadines on Bourke Melbourne! Kind Regards, Dominique Cristi Assistant Guest Service Manager Citadines on Bourke Melbourne

Hi Scott! Thanks so much for the fantastic review! We are thrilled to hear you enjoyed our great location and found the room clean and modern. It's wonderful that our staff could be helpful and make your stay a great one. We hope to welcome you back again soon! Best regards, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

Hi Ashleigh, Thank you for your wonderful review! It is a delight to know you and your sister enjoyed the amazing location and found the tram access from Southern Cross Station so convenient for your musical at Her Majesty's Theatre. We are thrilled you appreciated our affordable parking and the expanded accessible offerings, including the kettle. The team at Citadines on Bourke Melbourne values your feedback and is pleased to be your hotel of choice when in the CBD. Kind regards, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

Dear Srinporn, Thank you for your "Excellent" review and for choosing Citadines on Bourke Melbourne. We are delighted to hear you enjoyed our great location, decent room size, and that you are happy to return. We sincerely apologize for the inconvenience regarding the blocked view and the misunderstanding about the breakfast not being a buffet. We also deeply regret the service delay and food shortage at the Thai restaurant during your stay, especially due to the large bike team group. We are addressing these points with our team and the restaurant to ensure better communication and service in the future. We appreciate your valuable feedback and look forward to welcoming you back for an even more seamless experience. Sincerely, Dominique Cristi Asst. Guest Service Manager Citadines on Bourke Melbourne

Hi Shannen, Thank you for such lovely feedback! We are glad to hear you enjoyed your stay here with us at Citadines on Bourke Melbourne! We look forward to welcoming you back again soon! Kind regards, Te Rieva, Assistant Guest Services Manager

Hi Shandra, Thanks so much for staying with us and sharing your kind words on Agoda. I hope we see you again when you're next in Melbourne. Kind regards, Mark Hibberd - Assistant Residence Manager

Thanks Brayden for your kind words about our property and location! We look forward to seeing you on your next trip down :) Kind regards, Daniel Brown - Assistant Guest Service Manager

Dear Madison, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and location. We apologize for the inconvenience caused by the view, international fee, and key card issue. We'll take your comments onboard to improve our services. We hope to welcome you back for a more seamless experience in the future. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear John, Warmest Greetings from Citadines on Bourke Melbourne, Thank you for your fantastic feedback. We're delighted to hear that you enjoyed our great location, cleanliness, pricing, and friendly staff. It's wonderful to know that you would recommend us and choose to stay with us again. We look forward to welcoming you back for another enjoyable stay. If there's anything specific you would like us to arrange for your next visit, please feel free to let us know. Thank you once again for your kind words. Yours sincerely, George Manamel Assistant Guest Service Manager