リッジズ エスプラネード リゾート カイアーンズ (Rydges Esplanade Resort Cairns)

Dear Jantzen Thanks so much for your thoughtful review! We're glad you had a great stay and enjoyed the location, tours, and family-friendly vibe. We appreciate your feedback on the beds and dinner menu ,it helps us improve. Hope to welcome you back soon! Kind regards Evelyn - Reception

Hello Kaori, Thank you so much for taking the time to write us this great review. We really do appreciate your feedback and look forward to welcoming you back sometime. Warm regards, Louisa - reception

Dear Ms. Tina, Thank you very much for your review and staying with us. We are glad that you are satisfied to stay here. We hope to see you in the future. Akane Kawamura / reception

Dear L Thank you for your review and for staying with us again. We're glad our location and check-in process were helpful after your long journey. We appreciate your feedback on the room and will keep it in mind for future improvements. We hope to welcome you back again soon. Kind regards, Evelyn - Reception

Dear Denva, Thank you for staying with us and posting review. We will pass to our manager about pool facility. We are trying to do our best to meet guest expectation. We hope to see you in the future. Akane Kawamura / Reception

Good morning Thank you very much for taking the time to review the hotel. We are so happy that you have enjoyed your stay with us. Hope to see you again soon. Warm Regards Pauline-Reception

Dear Yennifer, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay, especially the clean and comfy room with a great view. It's also wonderful to know that our team was helpful and informative, and that you found the location convenient for exploring Cairns. We hope to welcome you back again soon for another great stay! Robin - Reception

Thank you for your detailed feedback. We're truly sorry your stay didn’t meet expectations and appreciate you acknowledging our reception team. We take your concerns seriously and will share them with management to address the cleanliness and upkeep issues you've raised. Your experience is not what we aim to provide, and we’ll work hard to improve. GG - Reception

Thank you for your lovely review. We’re so pleased you enjoyed the water views, spacious and comfortable room, and our dining specials and happy hour. It’s great to hear our reception team made a positive impression as well. We appreciate your feedback and hope to welcome you back again soon. GG - Reception

Dear Amir, Thank you very much for your review. We are glad that you enjoyed your stay with us. We hope to see you in the future. Akane Kawamura / Reception

Hi N Thank you very much for your time on reviewing the hotel. We are very happy that you enjoyed your stay with us. We value all feedback and ensure we will pass it on to our management team. Warm regards Pauline

Hello Brenda, Thank you for your kind feedback! We're glad to hear you found good value in your stay and appreciated the comfort of the bed, quiet location, and updated furnishings. It's great that the balcony, bath and the air conditioning added to your comfort. We hope to welcome you again soon! Kind regards, Maureen / Guest Service Agent

Hi Ebony, Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found our hotel to be a good option for families and enjoyed the large pool area and relaxing atmosphere. It's also great to know that you appreciated our on-site shop, convenient in-room bar fridge, and the cocktails and happy hour at our restaurant. We also appreciate your comments regarding areas where we can improve. We're sorry to hear that the cleanliness of your room didn’t fully meet expectations, and we’ve shared your feedback with our housekeeping team to ensure we maintain our standards. While our gym is compact, we are always looking for ways to enhance our facilities, and your input is valuable in that regard. Our team is always happy to assist, and we're delighted that this was reflected during your stay. We hope to have the opportunity to welcome you back again in the future. Warm regards, Maureen / Guest Service Agent

Dear Daniel Thanks for your feedback. We're sorry to hear about your experience and appreciate you bringing these issues to our attention. We’re working on improvements and hope to offer a better stay in the future. Best regards, Evelyn-reception

Hey Luke, Thank you very much for your kind review. We are happy to hear that you enjoyed your stay with us and would be more than happy to host you again sometime in the future. Warm regards, Louisa - reception

Hi Yogi Thank you very much for taking the time to review our hotel. We are so happy that the beds were comfortable, and the water pressure was also good. Hope to see you again soon. Kind regards Pauline-Reception

Thank you for nice reviews and we're happy that you enjoyed your stay with us. Hopefully we can welcome back again in the future. GG - Reception

Thank you for your kind words, we are happy to hear that you enjoyed your stay with us. We're glad that you would like to stay with us again and we're look forward to welcoming you back. GG - Reception

Dear Guest Thank you for taking the time to post a review of our property. We appreciate guest feedback, as it helps us improve the service offered to our valued guests, and I will share your perspective with the relevant department heads. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon. Rooms Division Manager Yuki

Dear Dorsa Thank you for your lovely review! We’re so glad to hear you had a memorable birthday stay with us. It was our pleasure to make it special with the upgrade and a few extra treats. We truly appreciate your kind words and hope to welcome you back again soon! Warm regards, Evelyn - Reception