ハイズ ホテル ケアンズ (Hides Hotel Cairns)

Thank you for your lovely review. We're delighted to hear that you and your family enjoyed your stay with us and that our team was able to provide friendly, courteous, and easy-to-understand service. It's wonderful to know that luggage storage and early morning assistance helped make your visit more convenient. As you mentioned, our property is a historic building, and while some aspects reflect its age, we're pleased that you found it to be well-maintained and clean throughout your stay. We work hard to preserve the character of the building while ensuring our guests are comfortable. Your kind comments mean a great deal to us, and we are especially pleased to hear that you would choose to stay with us again when visiting Cairns. We look forward to welcoming you and your family back in the future. Kind regards, Management Team

Thank you for taking the time to share such a detailed review. We're pleased to hear that you enjoyed our convenient location, with easy access to the supermarket, cafes, beach, and nearby attractions. We also appreciate your kind comments regarding our team’s communication before arrival, luggage storage assistance, and help with the laundry facilities. We're glad these services helped make your stay more convenient. We’re sorry to hear about the concerns you experienced with the room smell, cleanliness, air conditioning, shower setup, and laundry facilities. We understand how important a clean and comfortable environment is, and your feedback has been shared with our housekeeping and maintenance teams for review. Thank you for recognising the value we aim to provide. We appreciate your honest feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

Thank you for taking the time to share such a detailed review. We're delighted to hear that you enjoyed our excellent location, with easy access to the city centre, coastline, supermarket, and nearby amenities. We're also pleased that the kitchen facilities, including the stove and refrigerator, helped make your stay more convenient and budget-friendly. We appreciate your honest feedback regarding noise from the hallway and surrounding area. We understand that a quieter environment is important for some guests, and we apologise if the noise affected your comfort. Your comments have been noted as we continue to look for ways to improve the guest experience. Thank you again for sharing your experience. We're glad that overall the facilities and location suited your needs, and we hope to welcome you back for another enjoyable stay in the future.

Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our hotel to be good value for money and that the room provided the space and facilities you needed for your stay. We're glad you enjoyed the cleanliness of the room and bathroom, as well as our convenient location close to supermarkets, shops, souvenir stores, and the lagoon. We appreciate your comments regarding the Wi-Fi connection, in-room amenities, hair dryer, and language assistance. Your feedback has been shared with our team as we continue to improve the guest experience. We're happy to hear that, overall, you were satisfied with your stay. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay and found your room neat, tidy, and clean. We're glad that you felt our hotel offered good value for money and appreciated our convenient location. We aim to provide a comfortable and affordable stay for our guests, and we're happy to know we met your expectations. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable visit in the future.