オークス ブリスベン カジノ タワー スイーツ (Oaks Brisbane Casino Tower Suites)

Thank you so much for taking the time to share your experience! We’re delighted to hear our 24‑hour reception made your check‑in and check‑out smooth and convenient. It’s wonderful that you found our team friendly and your apartment clean and well‑appointed. We absolutely agree—our location makes it easy to enjoy Brisbane’s best dining, shopping, entertainment and transport. We’re thrilled your stay was perfect, and we truly appreciate your intention to return. We look forward to welcoming you back on your next visit to Brisbane! Ezra Oaks Brisbane Casino Tower Suites

Thanks for sharing your feedback we’re really sorry to hear your stay didn’t live up to expectations. You're absolutely right that Oaks Brisbane Casino Tower Suites is a mix of residential and serviced apartments, and we understand that can sometimes feel a bit different from a traditional hotel setup. That said, the condition and cleanliness of your apartment should have been much better, and we sincerely apologise for the issues you found especially the cleaning oversights and the bed setup. That’s not the experience we want anyone to have. We’re also sorry about the Wi-Fi and TV situation we know how frustrating that can be. We’re looking into these areas to improve things moving forward. On a brighter note, we’re glad our team was able to help where they could. They really do care about making things right, and we’ll pass on your kind words. Thanks again for your honest review it helps us improve. We hope you’ll consider giving us another chance in the future. Ezra Oaks Brisbane C

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We’d like to clarify that your booking through Agoda was for a 1 Bedroom City View apartment, not a River View. The room type selected does not include views across Brisbane River, and the layout may vary depending on the apartment allocated. We’re glad to hear you found the bed and linen clean and that our reception staff were helpful. However, we sincerely regret that other aspects of the apartment did not meet your standards. Your comments regarding cleanliness and condition have been noted and passed on to our housekeeping and maintenance teams for review. We appreciate your input and will use it to improve our guest experience. Ezra Oaks Brisbane Casino Tower Suites

따뜻한 리뷰 정말 감사합니다! Oaks Brisbane Casino Tower Suites에서의 숙박이 만족스러우셨다니 저희도 매우 기쁩니다. 아파트의 청결 상태와 넉넉한 어메니티에 만족하셨다니 다행이고, 특히 프론트 데스크의 남성 직원, 그리고 영어를 잘 구사하며 아이에게 친절하게 설명해준 일본인 직원에 대한 칭찬도 정말 감사드립니다. 직원들에게 꼭 전달하겠습니다! 날씨가 쌀쌀한 날에도 온수 수영장과 사우나를 오가며 즐기셨다니 정말 좋네요. 또한 사우스뱅크와 가까운 위치도 편리하게 느끼셨다니 기쁩니다. 다시 뵐 수 있기를 진심으로 기대합니다. 감사합니다! Oaks Brisbane Casino Tower Suites 드림

Thank you so much for your wonderful review! We're thrilled to hear you loved the location and found your room spotlessly clean. It’s also fantastic to hear that our team made a great impression we’ll be sure to pass your kind words on to Mark and Lulu! At Oaks Brisbane Casino Tower Suites, we’re proud to offer both convenience and warm hospitality, and it’s lovely to know that came through during your stay. We hope to welcome you back again soon! Ezra Oaks Brisbane Casino Tower Suites

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay in our one-bedroom unit. It’s great to know the space, cleanliness, kitchen, comfy bed, and especially the huge balcony made your visit memorable. Being so close to Queen Street Mall and the heart of Brisbane really is a bonus! We truly appreciate your recommendation and look forward to welcoming you back again soon. Ezra Oaks Brisbane Casino Tower Suites

Thank you for your continued loyalty to Oaks! We're thrilled to hear that Casino Towers is one of your favourites and that you enjoyed the stunning river views from the 33rd-floor corner apartment. It's great to know the layout, cleanliness, and service met your expectations once again. And yes—the $1 security deposit offer is definitely a win! We look forward to welcoming you back for many more stays. Ezra Oaks Brisbane Casino Tower Suites

Thank you for your review. We’re glad you enjoyed our central location and found the family suite clean and well equipped. We appreciate your feedback regarding parking and will continue working on improving this experience for our guests. We hope to welcome you back again soon. Ezra Oaks Brisbane Casino Tower Suites

Thank you for sharing your feedback! We’re glad you enjoyed the central location and spacious rooms with good facilities. We’re sorry to hear about the challenges with services and housekeeping. To clarify, the room type you booked does not include daily housekeeping, but guests are always welcome to collect hotel amenities from the front desk at no extra cost. We appreciate your comments and hope to have the opportunity to provide you with an even better experience next time. Ezra Oaks Brisbane Casino Tower Suites

Thank you for your kind and thoughtful review! We're so pleased to hear you've stayed with us multiple times and continue to enjoy the spacious balconies and stunning river views. It's great to know the location, comfort, and self-contained amenities made your stay enjoyable. We’ll also pass on your lovely feedback to Princess—she’ll be thrilled to hear she made a positive impact! We appreciate your note about the TV and will look into making it easier to use. Looking forward to welcoming you back again soon! Ezra Oaks Brisbane Casino Tower Suites

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our property clean and conveniently located. Being just a short 2-minute walk from Queen Street and surrounded by great food and drink options is something our guests love, and we’re glad it made your experience even better. We truly appreciate you taking the time to share your thoughts and hope to welcome you back again soon for another great stay! Ezra Oaks Brisbane Casino Tower Suites

Hi there, Thanks so much for the great review! We're thrilled to hear you found Oaks Brisbane Casino Tower Suites so convenient being close to public transport, late-night eateries, and shopping really does make exploring the city easy and enjoyable. We’re also glad our team was able to help during your stay we’ll be sure to pass on your kind words! Looking forward to welcoming you back next time you're in Brisbane. Warm regards, The team at Oaks Brisbane Casino Tower Suites

Thank you for your fantastic review! We're so glad to hear you love the comfort Oaks is known for, and that our pool and gym area made your stay even more enjoyable. We can't wait to welcome you back next week! Ezra Oaks Brisbane Casino Tower Suites

Hi there, Thanks so much for your kind words! We're really glad you enjoyed the convenience of staying at Oaks Brisbane Casino Tower Suites being right in the city centre definitely makes it easy to explore all the great cafes, bars, and nearby attractions like the Botanic Gardens and South Bank. It’s also great to hear you loved the view from the high floor and found the in-room laundry facilities helpful we know how much of a difference that can make during a longer stay. We hope to welcome you back again soon for another comfortable and convenient visit! Warm regards, The team at Oaks Brisbane Casino Tower Suites